Megan Dupree
------------------------------------------------------------------------------------------------(C) 219-398-8602,
Objective
Obtaining a management postion that will allow me to grow both personally and professionally is my objective. Pursuing a Business Management degree has allowed me to begin to think outside the box and seek more information in an effort to solve problems in a more enlightened manner. Being challenged to discover innovative solutions to all problems is a driving force in my education and professional endeavors and challenges me to strive for excellence.
Work Experience
Supervisor (10/08/2010 – Present)
Extensive Management experience in customer service training and production. Human Resource experience and related areas. Responsible for the running of a 200 seat Telecommunications Call Center in addition to a support staff of 20 .
Last Employer: Americall Teleperformance
Contact Person: Joe Bergquist/219-947-8412
Responsibilities: Responsible for the quality and production of 20-25 Customer Service Representatives representing Fortune 500 and Banking Companies throughout the world.
Accomplishments: Maintaining production, quality and attendance standards consistently. Earning max bonus potential due to above average performance.
Shift Manger/Asst Call Center Mgr/Call Center Mgr (12/13/1999 – 07/15/2009)
same as previously stated
Last Employer: Americall Teleperformance
Contact Person: Renee Kuczwara/219-613-6265
Responsibilities: Responsible for the quality and production of 150-200 Customer Service Representatives as well as 8-10 supervisors representing Fortune 500 and Banking Companies throughout the world.
Accomplishments: Was promoted to a supervisor within 2 months of employment and to Management within 9 months. Consistently receiving bonus for above average performance.
Education
Establishment: Indiana University South Bend
Degree: Business Management
Details: Currently attending
Skills
Efficient in standard Business Management and Human Resource protocol. Excellent people and customer relation skills. Can follow and maintain budgets while achieving profitability margins.
Computer Skills: Profficient in Microsoft Office, Word, Excell and Access.