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Melissa Scott

 

objective

Seeking position requiring excellent customer service skills in a busy environment.

 

Work Experience

Customer Service/Cash Office Rep (07/01/2007 – 10/31/2008)

Helping customers with their wants/needs. Making up till floats. Balancing the cash office. Supervising 4-8 staff at a time. General cleaning. Close Customer Service, Cash Office, and Store.

Last Employer: Canada Safeway

Contact Person: Jack Lowe 780-487-1050

Responsibilities: Helping customers to insure they get the best customer service. Running customer service or tills as needed. Counting, balancing cash office. Making and balancing floats. Supervising 4-8 staff at a time. General cleaning. Closing Customer Service, Cash Office , and Store.

Accomplishments: Working my way up in the company with hard work, and gaining the responsibility of supervising and working in the Cash Office.

Customer Service/Tech Support (08/02/2004 – 08/26/2005)

Help customers with problems with their computers. Signing up internet accounts. Help set up internet connections. Send out PEI travel information.

Last Employer: Advantage Communications

Contact Person: 902-892-1585

Responsibilities: Answer phones to help customers. Signing up internet accounts. Set up internet connections on the computer. Putting in service calls for customers. Help with any information the customer needs. Talk to, and send out travel information for PEI Travel clients.

Accomplishments: Learning to help customers in a timely fashion while controlling their computers.

Assistant Manager/Acting Manager (01/06/2003 – 07/30/2004)

Top Customer Service. Hiring/Firing staff. Ordering/Shipping. Order prepping. Future Planning.

Last Employer: Movie Gallery

Contact Person: District Manager 780-532-1688

Responsibilities: Helping customers with any questions, or needs. Hire, train, and sustain staff. Supervising staff. Making sure customer service goals were met. Opening/Closing store. Stock Prepping. Counting, balancing safe, floats, and store. Daily company deposits. Monthly inventory count for entire store. Arrange and organize for monthly Promotions. Lead staff meetings when needed.

Accomplishments: Being given the responsibility to take over store and sustain it to meet companies goals.

Education

Establishment: International TESOL

Degree: TESOL Degree

Education Period: 01/01/2001 - 07/25/2001

Speciality: Teaching English as a Second Language

Average Grade: 92%

Details: Learned to teach English as a second language to people of other nationalities.

Skills

Reliable. Excellent Customer Service. Quick Learner. Bondable.

Computer Skills: General tech support. General Windows Programming.

Foreign Language Skills: Teaching English as a Second Language.