Melissa Scott
objective
Seeking position requiring excellent customer service skills in a busy environment.
Work Experience
Customer Service/Cash Office Rep (07/01/2007 – 10/31/2008)
Helping customers with their wants/needs. Making up till floats. Balancing the cash office. Supervising 4-8 staff at a time. General cleaning. Close Customer Service, Cash Office, and Store.
Last Employer: Canada Safeway
Contact Person: Jack Lowe 780-487-1050
Responsibilities: Helping customers to insure they get the best customer service. Running customer service or tills as needed. Counting, balancing cash office. Making and balancing floats. Supervising 4-8 staff at a time. General cleaning. Closing Customer Service, Cash Office , and Store.
Accomplishments: Working my way up in the company with hard work, and gaining the responsibility of supervising and working in the Cash Office.
Customer Service/Tech Support (08/02/2004 – 08/26/2005)
Help customers with problems with their computers. Signing up internet accounts. Help set up internet connections. Send out PEI travel information.
Last Employer: Advantage Communications
Contact Person: 902-892-1585
Responsibilities: Answer phones to help customers. Signing up internet accounts. Set up internet connections on the computer. Putting in service calls for customers. Help with any information the customer needs. Talk to, and send out travel information for PEI Travel clients.
Accomplishments: Learning to help customers in a timely fashion while controlling their computers.
Assistant Manager/Acting Manager (01/06/2003 – 07/30/2004)
Top Customer Service. Hiring/Firing staff. Ordering/Shipping. Order prepping. Future Planning.
Last Employer: Movie Gallery
Contact Person: District Manager 780-532-1688
Responsibilities: Helping customers with any questions, or needs. Hire, train, and sustain staff. Supervising staff. Making sure customer service goals were met. Opening/Closing store. Stock Prepping. Counting, balancing safe, floats, and store. Daily company deposits. Monthly inventory count for entire store. Arrange and organize for monthly Promotions. Lead staff meetings when needed.
Accomplishments: Being given the responsibility to take over store and sustain it to meet companies goals.
Education
Establishment: International TESOL
Degree: TESOL Degree
Education Period: 01/01/2001 - 07/25/2001
Speciality: Teaching English as a Second Language
Average Grade: 92%
Details: Learned to teach English as a second language to people of other nationalities.
Skills
Reliable. Excellent Customer Service. Quick Learner. Bondable.
Computer Skills: General tech support. General Windows Programming.
Foreign Language Skills: Teaching English as a Second Language.