Michael Miller
------------------------------------------------------------------------------------------------(H) 435-559-9359, (C) 435-559-9359,
Objective
To utilize my experience and expertise to achieve company goals and objectives.
Work Experience
Customer Service Rep (01/25/2010 – Present)
Customer Service
Last Employer: Convergys
Contact Person: Trina Braegger Cedar City Ut
Responsibilities: Assisting att customer with all aspects of account handling. I also assist with sales productivity and mentoring for sales.
Cook (12/12/2008 – 01/28/2009)
Last Employer: Salvo's
Contact Person: Patrick Boswell : Belle Chasse, La
Responsibilities: I cooked in a seafood restaurant. I also did other kitchen jobs to aid in getting food prepared.
Server (06/06/2009 – 09/30/2009)
Customer Relations
Last Employer: Cheesecake Bistro
Contact Person: Brad Savon : New Orleans, La
Responsibilities: I served customers in a upscale restaurant. I maintained my station, as well as assisted other servers and bartenders in serving food and drinks. I also helped train new hires.
Manager (04/05/2004 – 03/17/2005)
Supervising
Last Employer: I.M.S. : Intergrated Marketing Services
Contact Person: Lemon Wilson : Las Vegas,Nv
Responsibilities: I supervised 35 outbound sales reps. I assisted them with sales techniques and escalations. I also monitored and worked with a predictive dialer. I assisted the qa dept with callbacks for verification on orders and performance.
Customer Service Rep (09/14/2006 – 01/06/2007)
Customer service and problem solving.
Last Employer: Nos/Ani
Contact Person: Corinne Platner : Las Vegas ,Nv
Responsibilities: I started out in the website design dept. I then transferred to the local toll and long distance dept. I assisted landline customers with all aspects of long distance and local toll service. I worked with customers from 4 countries. I also assisted in training new hires : showing how to work the system and customer service skills.
Education
Establishment: Cedar High School
Degree: Gen Ed Diploma
Education Period: 08/22/1995 - 05/23/1998
Average Grade: 2.8
Establishment: Snow College Wildland Firefighting Academy
Degree: Firefighting Sc/190
Education Period: 06/03/2001 - 09/12/2001
Average Grade: 3.4
Skills
Quickstudy, Top sales Producer.
Computer Skills: Web design : hand coding webpages, Microsoft outlook and word. I also worked with excel.
Additional Information
Conferences or Courses: Customer Service
Certifications or Licensures: Cpr Bartending