Mirtha Gonzalez
------------------------------------------------------------------------------------------------(C) 440-320-1097,
Objective
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. I am looking for an opportunity in a reputed organization where I can complement my skills and contribute in the most effective manner. To be an asset and an effective individual to serve and entertain different range of customers in the most ethical manner.
Work Experience
CSR/ Floor Support (11/12/2007 – 08/23/2010)
Last Employer: Teletech Inc.
Contact Person: Susan Gillespie/ 440-988-1137
Responsibilities: Answered phones for T-mobile from customers experiencing difficulties with their bills or service. Helped to train new employees by answering questions regarding policy and procedures of the company. Accepted payments.
Accomplishments: My team was voted best in site 4 months in a row. Also I was Teletech advocate in a conference call with T-mobile executives in regards to asking them questions we heard from customers that were not found in policy. Also when the company switched over to prepaid type service I was selected to train all the other teams of the building on the new procedures.
Assistant Manager (06/08/2005 – 11/10/2007)
Last Employer: Pizza Hut
Contact Person: Dave/ 440 282- 9338
Responsibilities: Ensuring customers wee satisfied throughout their dining experience. ensuring that all food was made and sent out at a reasonable time. Inventory, scheduling, stocking, depositing money to the bank, training employees. Handling the cash register.
Education
Establishment: Lorain County Community College Elyria Ohio
Degree: Associate of Science
Education Period: 11/30/-1 - 11/30/-1
Average Grade: 3.5
Details: Made Deans list a couple of times and was offered a position in the honor society.
Establishment: Lorain County Community College
Degree: Associate of Arts
Average Grade: 3.5
Details: I am graduation on may 7th 2011
Skills
Effective speaking Effective writing Effective listening Conveying information Explaining ideas Explaining feelings and emotions Understanding nonverbal communication Persuading Reporting Leading meetings & group discussions Interviewing Foreign language Defining needs Determining priorities Forecasting possibilities and outcomes Conceiving solutions to problems Delegating effectively Correcting effectively Training, teaching, mentoring Time management Resource management Learning new information & skills Adapting to new environments Networking Goal setting Making and implementing decisions Ability to think & act independently Taking initiative Independent learning
Foreign Language Skills: Speaks Spanish