Sherri Simmons Online Resume

Objective

Seeking professional call center/credit loans collections representative with experience in multiple fields. A self-motivator raised with a great work ehic. I would be a great addition to a team that can benefit from my commitment to excellence, keyboarding, multi task, conflict resolution, time managment and interpersonal skills as well as my professional outlook and technical profiecency. A dedicated employee with a proven track record for dependibility. I enjoy the ability to help consumers any way I can and also promote the company at the same time. Seeking a position that require marketing and sales skills also excellant business management skills in a team or office environment. Ideal position which my negotation, data entry, skip tracing, problem sloving, system knowledge, and managment abilities will be proven.

Work Experience

Shampoo Tech-Stylist (06/09/2008 – Present)

Presenting clients with agenda which suggest what services are needed at the time of appointment. Also greeting clients when they first arrive with a shampoo and conditioner that is mandatory before any services are rendered.

Last Employer: Fishers Beauty Salon

Responsibilities: Making sure all clients are comfortable and ready for the stylist to set up for what ever style the client decides to go with.

Customer Service Rep (02/27/2006 – 05/28/2008)

Taking inbound calls from customers calling in to set up appointments that range from cleaning air ducts, carpets and furniture. Taking insurance claims for damage due to Fire, Water or Mold.

Last Employer: Blackmon Mooring

Responsibilities: Answering calls from customers needing a various of services. Making appointments and making sure quality and satisfaction is the main objective before customer hangs up. Emergency calls come in at any time so being prepared at all times is a must. Prepared to document all info in a timely and efficent manner.

Customer Service/Sales/Collections (10/31/2005 – 02/13/2006)

Making and Taking calls from business and residential customers. Collecting and making payments over the phone by credit card or check. Third party collector.

Last Employer: Guaranteed Marketing Solutions

Responsibilities: Calling businesses along with residental customers whom bills are over 90 days past due. Business calls are made between the hours of 8-4pm and residential 5-8pm. Cross selling products to customers with good standing of service is the main goal before call is terminated. Also taking calls from customers wanting to pay bill or set up new service. Dailer is used during inbound. Manuel for outbound.

Medical Bill/Insurance Claims Review/ Records and Referrals (07/14/2003 – 10/26/2005)

Taking Inbound calls from customers needing assistance regarding their accounts . Medical supply or products purchased from a 3rd party company can be paid in accordance to insurance policy. Taking payments over the phone by check or credit card. Insurance claims and records can be retrieved from our site. Also some customers call in to get referrals to companies that best suites thier needs and insurance policy.

Last Employer: AKIBA Holdings LLC Admin

Education

Establishment: Trimble Technical High

Degree: Diploma/Honors

Education Period: 11/30/-1 - 11/30/-1

Establishment: Fort Worth Beauty School

Degree: Lisence to Operate in any Texas Liscene Facility

Education Period: 06/10/2003 - 12/17/2003

Skills

Typing 50 wpm. Filing 10 key touch Fair Debt Collection Act Certfied Certified in Cisco Phone Agent Hippa Law Regulations Certified Fax and Copy Machine

Computer Skills: Word Microsoft Excel Windows 95 and Vista Internet Power Point Word Processor

Additional Information

Honors: CSR most customer compliments. Three monts in a row.

Conferences or Courses: Hippa Law Class taken in 2006 completed. Fair Debt Collection Act Class taken in 2006 completed. Cisco Agent Phone System Class Completed.

Interests

I have alot of things that im involved with mostly due to my children. Im a team mom with my boys football team now going on the past 6 years. Also participating in PTA and any carnivals that come up. Field day I arrange all food drives and acitivies that will be going on.

Im a bible study cordinator with my youth program at church.

Also Im very involved with any sports or activities that come about at our nearby community center.