Nathaniel Cruz

Teller (02/16/2004 – 09/21/2007)

Balanced drawer to 100% daily. Found any overages or shortages in drawer. Handled the finances of our customers.

Last Employer: Bank of America

Contact Person: Patricia Jett

Responsibilities: Cashed checks for customers. Accepted payments for customers. Offered different services to the customers such as checking accounts and credit cards. Made sure my drawer balanced daily.

Accomplishments: Was promoted to Sales and Service Specialist due to my higc accuracy in balancing my drawer and superior customer service skills in helping please our customers.

Transportation Tech (10/03/2009 – Present)

Learned daily operational skills of the passenger terminal. Monitored inbound and outbound flights.

Last Employer: AAFES

Contact Person: Aurora Zierden/DSN 318-431-4515

Responsibilities: Schedule flights for AAFES personnel in Afghanistan as well as pick them up from the Passenger Terminal and drop them off. Also had to maintain a log of all inbound and outbound passengers for AAFES records.

Accomplishments: Gave a 100% satisfaction to all of our passengers. Approved to extend for two years by the Area Manager and Supervisor.

Senior Accounting Associate (06/14/2008 – 10/02/2009)

Night Shift Supervisor for the cash cage, customer service and Western Union. Was able to balance the cash cage vault to $0 (zero) daily. Satisfied and customer concerns or complaints dealing with merchandise or their credit cards.

Last Employer: AAFES

Contact Person: Julie Ulloa

Responsibilities: Balanced the cash cage daily to ensure there were no overages or shortages. Dealt with customer problems concerning returns of merchandise.

Accomplishments: Was promoted from customer service to the cash cage within six months. Was promoted from cash cage to Night Time Supervisor within the next three months. Volunteered to deploy to Afghanistan and was selected to go to Bagram, Afghanistan.

Sales and Service Specialist (01/04/2005 – 09/21/2007)

Balanced the vault to 100% daily. Helped the tellers to balance to 100% daily. Found errors that would have caused and overage or a shortage. Great customer service skills to please any upset customer.

Last Employer: Bank of America

Contact Person: Patricia Jett

Responsibilities: Made sure the vault and each teller balanced daily. Also opened and closed for customers as well as offered credit cards to the customers. Escorted customers to their safe deposit boxes. Took care of any concerns or complaints the customers may have had.

Accomplishments: Helped our banking center achieve their quarterly goals in order to meet Bank of Americas yearly goal. Received bonuses and raises for accomplishing our goals and receiving good customer comments.

Establishment: Austin Peay State University

Degree: N/A

Education Period: 10/07/2002 - 01/30/2004

Speciality: N/A

Average Grade: 3.2 GPA

Details: Attended Austin Peay State University at Ft. Campbell for a year and a half. I took advanced classes which were done in three month intervals.