Nicole Gray
------------------------------------------------------------------------------------------------(H) 506-635-7804, (C) 506-721-0391,
Objective
I am a hardworking, orgainized individual with much to offer .Keeping up with todays software technology allows me to learn and understand new applications with ease, which keeps my learning curve to a minimum. I am willing and capable to take on difficult tasks that are needed to be a sucessful employee. Dedication and reliability are other strenghths that I have to help aquire and maintain a position within your organization.
Work Experience
Sales Specailist (08/20/2007 – 09/03/2010)
- Administrative work including constructing presentations, word documents and email communications within a timely manner - Excellent customer service including telephone and face-to-face etiquette - Proven success at generating and maintaining clients - Proficient knowledge of IBM's hardware, software and technical services.
Last Employer: IBM Canada
Responsibilities: - Inside Sales of Hardware , Software and Services - Documentation development including customer deliverables and team and client presentations - Reaching high Quotas for sales - Building sales pipeline and closing business - Assisting with new hire training and team building exercises.
Accomplishments: - Awards for outstanding Sales - Many Courses with successful completion on IBM's equipment and software - Award for leadership and motivating peers - Awards for Cross brand selling.
Customer Service Rep (10/02/2006 – 08/03/2007)
-Type 40 wpm -Telephone etiquette by coaching and peer monitoring.
Last Employer: Iron Mountain
Responsibilities: - Filling customer orders for storage needs - Answering inbound phone ques.
Operator Services - Contractual (03/13/2006 – 09/30/2006)
- Bilingual position
Last Employer: Aliant ( now Bell Aliant)
Responsibilities: - Answer inbound calls from residence and phone booths - Research telephone numbers for inquiries - Transfer collect calls.
Education
Establishment: NBCC
Degree: Office Technology
Education Period: 02/03/2003 - 03/31/2004
Establishment: Saint Malachy's Memorial High
Degree: HIgh School Graduate
Education Period: 09/04/1995 - 06/26/1998
Skills
- Type 45+ wpm - Very organized - Shows Leadership - Great customer service - Team Player
Computer Skills: - Proficient in all aspects of Microsoft Office - Windows and IE knowledge - CRM Seibel Knowledge - Excellent knowledge of Lotus Symphony - Types 45+ wpm
Foreign Language Skills: Basic understanding of the French language spoken and read
Additional Information
References available upon request
Interests
computer software - social networking - photoshop - outdoors - family