Randi Laffin

Customer Service Representative (01/04/2010 – Present)

-Take phone orders, returns/credits for contract customers. - Give excellent customer service to Staples contract customers on a daily basis.

Last Employer: Staples Call Center

Contact Person: Allana Kearney/902-869-3100

Responsibilities: Customer service rep for contract customers in the U.S. who deal with staples as their office supply company. I answer phones and deal with the customers helping them place orders, returns/credits on their account, answer questions pertaining to staples products. Responsible for follow up with customers if need be. Correspond with Sales Reps for customers pertaining to their account to ensure the customer recieves what is best for their company through their contract. Fax/email invoices/packing slips to customers if they need them.

Bartender

-Maintained and balanced cash drawer daily - Maintained and balanced ATM machine daily - Maintained and balanced VLT

Staffing Officer (03/04/2004 – 07/01/2009)

Worked with clients and families on a daily basis giving them the customer service that they needed to ensure all needs were met with their daily heath care. - Processed reports for RN's and Care Coordinators. -Answered questions/concerns about the service offered

Last Employer: Northwood Homecare

Contact Person: Leslie Bellefontaine/902-425-2273

Responsibilities: I set up service for clients that needed care in their homes through Home Care N.S. Contacted clients and families and discussed the needs of the client and the time of the day the service was required. I would then correspond the service with the schedule of a Home Support Worker, and book that client with a worker. I maintained 90 client's and 60 Home Support Worker schedules on a daily and monthly basis. I would book the clients with the workers monthly, and fill in schedule with clients on a daily basis due to book offs/vacations/etc. I authorized time off for workers as needed. Answered phones daily pertaining to clients homecare needs. Worked individually on evenings and weekends covering all 1900 clients and 350 workers needs.

Various Retail and Restaurant Positions (10/01/1988 – 04/30/1998)

- Opened and closed businesses as required. - Maintained and balanced cash drawers daily. - Gave excellent customer service to customers.

Last Employer: various

Contact Person: various

Responsibilities: Held many postions in the Retail Sector: - cashier - supervisor of replenishment team - customer service specialist - waitress - cook - bookkeeper

Home Support Worker (05/28/1988 – 03/04/2004)

- Maintained relationships with clients and family members to ensure clients needs were met.

Last Employer: Northwood Homecare

Contact Person: Nancy Gibson/902-425-2273

Responsibilities: I went into clients homes and helped them with personal care, household tasks, respite, and meal prep to help them stay in their homes. Ages of clients ranged for 10-99 and were from all different diversities.

Establishment: Heather Ann Leblanc Consulting

Degree: Home Support Worker

Education Period: 01/05/1998 - 06/26/1998

Speciality: Home Support Worker

Average Grade: 98.4 average

Establishment: Scotia Career Academy

Degree: Secretarial Degree

Education Period: 09/06/1993 - 05/20/1994

Average Grade: 99.2 average

Establishment: NSCC

Degree: Retail Merchandising

Education Period: 09/05/1988 - 06/23/1989

Speciality: Retail Merchandising

Average Grade: 97.4 average

Establishment: Hants North Rural High

Degree: Grade 12 completion

Education Period: 09/06/1982 - 06/25/1988