Robin Schmidt
------------------------------------------------------------------------------------------------(H) 760-859-6430, (C) 760-859-6430,
Objective
Seeking an administrative assistant position in a reputable firm that will benefit from my extensive computer and office skills, and where I can use my energy and talents to perform at the top level.
Work Experience
Customer Service Associate (12/01/2006 – 01/02/2011)
Last Employer: JCPenney
Responsibilities: Increased sales by helping customers find needed merchandise and by getting customers to open a store credit card. Opened and closed the cash registers at the beginning and end of the shift. Increased efficiency and productivity by checking out customers as fast as possible.
Accomplishments: Achieved the second highest sales in the store on December 19, 2010. Received numerous customer service pins for outstanding customer service. Frequently exceeded company requirements for number of credit applications received.
Claims Processor (04/07/2008 – 05/08/2009)
Last Employer: Creative Benefits-Wageworks
Responsibilities: Entered into the computer all medical visits and procedures that the customer's had received including doctor's visits and prescription drugs. Calculated the monetary amount to be reimbursed to them for their health benefits. Updated personal information such as addresses and phone numbers.
Accomplishments: Commended by my supervisors for my willingness to work overtime and my good attitude.
Customer Service Representative (10/07/2005 – 02/07/2007)
Last Employer: Teletech
Responsibilities: Registered Hurricane Katrina victims for government relief. Increased sales by helping seniors sign up for the Medicare Part D plan through United Healthcare. Helped customer satisfaction rise by resolving problems and issues regarding their coverage. Effectively dealt with customer complaints.
Accomplishments: Was one of the few people to pass the California Life Insurance Agent exam in November 2006.
Education
Establishment: San Diego State University
Degree: Bachelor of Arts
Speciality: Liberal Studies
Skills
Type 60 words per minute. 10-key by touch. Knowledge of various office equipment.
Computer Skills: Microsoft Office 2010 including, Word, Excel, Powerpoint, Access, Outlook, and Publisher.
Additional Information
Have total of 6 years office experience, including 1 year that is specifically secretarial.