Roxan Martin
------------------------------------------------------------------------------------------------(H) (816)461-1028, (C) (816)332-8219, (F) (816)461-1044
Objective
Professional customer care management and collections represenative.
In a position that will benefit collecting double revenue and gaining and maintaining business, double the sales of my company and commitment to friendly and professional customer service.Seeking a position requiring excellent customer service management skills in an office environment including a variety of tasks including company database program use, collections and problem solving.
Work Experience
Property Manager (11/23/2009 – Present)
Resolve customer issues, cash management,collections,sales,enter company bills into company database and after hours customer support as well as communicate with after hours security company
Last Employer: Public Storage
Contact Person: (913)338-1151
Responsibilities: Receive customer payments, make bank deposits balance end of day cash,maintain reports,collect all monies owed to company,sales,maintain clean and well maintenanced property and office
Accomplishments: Region and district recognitions for excellent performances included double business 111% double sales by 50% collected 100% more revenue and scored high percent on company audit
Server?crewchief (02/15/2007 – 10/24/2009)
Customer service,cash management manage other employees and help control prduct quality
Last Employer: IHOP
Contact Person: Jason Deere
Responsibilities: Provide exceptional customer service assisted higher management with managing employees and quality of product,and assisted in training employees
Accomplishments: Gained customer loyalty. earned promotion to my lower level management position. helped lower food cost by making sure excellent quality product were being served.
Education
Establishment: Hall McCarter Education Center
Degree: High School Equivalency
Education Period: 08/19/2004 - 05/20/2005
Speciality: General Studies
Average Grade: 2470