Ruzica Ognjenovic
objective
Very experienced in customer services, worked in different position. More than 40 years working with children, adults and seniors. Worked like Teacher in the Church school with different age of children and adults. Good knowledge of how to treat children in they different ages and understanding how they change throught growing period in their life. Still working with children in Church school every Saturday morning. My University Degree in Theology, is huge aspekt of knowledge in sociology, biology, philosophy, education and a lots of experience can be benefitial for your clients.
Work Experience
Checking Agent for Airlines (09/07/2006 – 10/25/2009)
40 years teaching children in the Church school; Teaching young Mothers how to handle new born Baby Help in the House with cleaning, organizing party, serving guests with food and prepare the food Customer service in UPS Store, at the Airport for Airline KLM, Aeroflot, Aerosvit, Malev, Air Transat
Last Employer: Airtranzet, Airport Person Toronto
Contact Person: Jelena Skuljicak - Supervisor
Responsibilities: Customer service, checking agent for the Airlines, helping passengers with the boarding pass, bags, checking passports, helping passengers with boarding, filling report for arrivals and for departure
Accomplishments: Finished courses for different system for checking passengers, like Liasol, codeco,
Education
Degree: University Diploma of Theology
Education Period: 09/01/1975 - 06/11/1977
Avarage Grade: 80%
Details: My major was Theology in Bible, and my subjects are The life and teachings of Jesus, Biblical doctrines, The spirit of prophecy, The prophet Daniel, Church administration, Contemporary Serbo-Croatian, English, The philosophy of a Christian upbringing, Home economics, Typing, The Adventist movement, Revelation, Pastoral Theology, The prophets, The epistles, Homiletics, Rhetoric, Church organization, Church history, History of the Reformation, Bible work, Evangelical work, English conversation, English grammar, Bookkeeping, History of Church music, Infant care
Skills
Clear and effective English, Serbian, read, speak and write Excellent customer service and relationship building Great listening skills Exceptional organizational skills Able to work in a fast-paced environment Answering the phone, sortedd mails Provided administrative relief such as accepting orders, typed appropriate documents, photocopying and faxing through internal and external offices Provided cashier relief if necessary Ability to teach and help with learning process like easy math, language, music
Computer Skills: Typing 40wpm Microsoft office Microsoft Word Excel Internet
Foreign Language Skills: Serbian read, write, speak
Additional Information
A dedicated, hard-working, and compassionate individual with an extensive employment background that is seeking to obtain a Child care position in you agency
Honors: The only best graduate Student in my generation 1977
Conferences or Courses: Healthy lifestyle seminar in Oshawa, ON
Certifications or Licensures: Leadership Trainer for CHIP program
Study Abroad: I finished my Theology study in Croatia, at Dvorac Marusevec, Bible Teacher Diploma in1977
Interests
I am volunteer for ADRA it is Adventist Disaster Relief Agency, CHIP it is Coronary Health Improvement Program, and Heart and Stroke Foundation's Fund Raising
My hobbies are runing, playing organ and piano, colecting recepi and articles about healthy cooking and life style,