Ryan Manzato

Centre Manager  (02/07/2007 – Present)

Last Employer: FedEx Office

Responsibilities: Ensure the maintenance of fiscal reporting procedures within managed centre including accounts receivables, inventory reports, daily sales recaps, and daily bank deposits in full compliance with established company policies. Monitor and direct marketing activities within centres managed to achieve pre-established sales objectives including monthly marketing calendars, media advertising, specialized sales, in-centre signage, etc Plan and direct the purchase and installation of equipment and machinery required for efficient production operations for centre network and for monitoring inventory levels of supplies and materials. Train and evaluate the efficiency and productivity of team members by managing to established performance standards and objectives; conducting regular Operations Reviews and Performance Appraisals. Manage, monitor and facilitate all production processes, including the tracking, pick-up and delivery of completed projects, and quality check process. Manage client data files and ensure their security throughout the print production process.

Accomplishments: Three time recipient of Internal Award for Excellence in Profitability and Customer Service. Centres under my leadership have achieved or exceeded sales targets 80% of the time.

General Manager  (01/09/2006 – 12/08/2006)

Last Employer: Goodwill Industries

Responsibilities: Day-to-day operation of the store by effective display of available merchandise so as to achieve maximum revenue. Supervises or participates in the pricing of selected items or articles. Train and develop store personnel in all aspects of retail store work and directing and coordinating their daily activities. Completion of performance reviews on staff. Assess the aptitudes and work habits of program participants, and provide verbal and/or written reports to participant and counsellor. Supervise the training related to individual program plans. Supervise and assign work, to provide the best vocational development of employees within the Supportive/Transitional Employment Program. Support and develop appropriate training and development plans and programs for reporting staff. Ensure that goods and salvage are returned in accordance with established policy. Receive and check incoming stock, store markdowns and generally ensuring that Goodwill merchandising policies and procedures are closely followed. Maintain good housekeeping standards, and advising manager and/or Centre Leader of any repairs needed to premises. Responsible for cash handling, bank deposits, and completion of all inventory information and other required paperwork. Deal effectively with customers; handle complaints promptly and endeavour to build a happy and productive team operation. Order goods and supplies when required, and ensure that all established procedures are carried out. Ensure that all employees are aware of and adhere to fire and safety policies

Accomplishments: Largest Same Centre Growth Year over Year Sales.

Operations Manager  (06/04/2001 – 11/08/2004)

Last Employer: CompuSmart

Responsibilities: Accountable for: achieving operation business plans, people, productivity, safety, and client relationships. Oversee and where necessary, lead the preparation of tenders and proposals and assist in securing new work through liaisons with clients and participating in presentations Determined staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Plan and direct activities such as sales promotions, coordinating with other department heads as required. Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Directed and coordinated activities of businesses or departments concerned with the production, pricing, sales, and/or distribution of product.

Establishment: Humber College

Degree: Business Diploma

Education Period: 09/05/1994 - 06/03/1996

Speciality: Business Management