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SANDRA SMITH

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3423 . MAPLE GROVE AVE., FORT WAYNE, IN, 16806, United States

(C) 260-438-4417,

Objective

Quality driven and Intelligent  with 15 years experience in Master Scheduling, Advanced Planning, Raw material tracking, ISO procedures, Kaizen Lean Manufacturing, Inside Sales, Customer Service, Warranty, and all aspects of Office Administration. Great problem solver and communicator. Extensive training in Microsoft applications. Dedicated to success!


Work Experience

Master Production Scheduler (06/08/2009 – Present)

15 years of scheduling experience

Last Employer: Stuart Manufacturing

Contact Person: Paul Lich 260-409-6847

Responsibilities: Review customer demand, analyze available capacity, plan production towards lean manufacturing, direct staff to execute all paperwork. Make inquiries on raw materials for production. Assist Sales with scheduling inquiries and demands. Maintain an Excel "Production Schedule" spreadsheet for plant wide use. Record the minutes from all production meetings.

Accomplishments: Created and implemented schedule compliance procedures. Decreased raw material aquisition by 2 week lowering overhead. Upgraded Excel Schedule spreadsheet for easier usage and greater accuracy. Documented many ISO procedures and maintain revisions and controlled documents. Dec.1997 Employee of the Month Dec.2003 - $500 mantel clock for years of service

Warranty and customer service Coordinator (05/05/2008 – 09/30/2008)

3+ years working in a warranty position.

Last Employer: Willaimsburg Furniture

Responsibilities: Take all customer phone calls for either warranty or production issues. Complete customer requested inquiries. Direct activities of office personnel for more efficient work flow. Investigated warranty issues, processed credits and vendor chargebacks. Oversaw all outbound UPS and freight shipments to completion.

Accomplishments: Created and maintained a Warranty Log to track and analyze warranty costs and repetitive issues which was used for production to decrease warranty claims thus lowering payout. Negotiated a 71% discount with a major shipping company, lowering our cost 27%. Created many production and office communication forms as well as streamlined office processes and revamped all filing systems.

Assistant to Plant Manager (10/01/2007 – 05/31/2008)

Last Employer: Four Winds RV

Responsibilities: Coordinate chassis locations at all times, clear units for paint shops or service. Direct production personnel. Communicate to purchasing any shortages or material defects. All interplant communications (phone, radio and email). Scheduled all plant meetings and ran the daily production meeting. Updated and distributed the daily yard and shortage report in Excel. Handled all plant manager requests. Daily trips to the corporate office to update and inform all other plants.

Accomplishments: Implemented a procedure to track and report repetitive shortages, and implemented safety stock on several to reduce downtime, lowering labor costs. Tracked downtown of chassis' at the paint shop and implemented a process to reduce that time and hold the vendor accountable for promised dates or we get a discount.

Master Scheduler (01/12/1998 – 10/31/2007)

Last Employer: Wieland Designs

Responsibilities: Processed 15-20 production schedules daily on two different computer systems including our Texas and Georgia facility. In constant communication with the MIS dept., the customer, and production personnel to facilitate accurate information flow. Assist in raw material acquisition for parts needed in time to meet customer demand and still keep inventory costs down. Analyze customer demand and review capacity to level load production.

Accomplishments: Had input in system changes and involved in implementing a new Computer software program through Citrix Vantage. Implemented a QRUN procedure used to produce accurate parts free of errors. Many years of experience on the AS400 computer system. Created many ISO documents for auditing and ISO certification. Visited customers and developed systems and procedures to ensure consistency and quality. Implemented a company wide RGA policy. Created internal forms for communication and implemented the processes for using them. Extensive experience in all Microsoft applications.

Education

Establishment: Signal Learning

Degree: Microsoft Certification

Education Period: 12/01/2008 - 02/28/2009

Speciality: Certied Desktop Techinician

Average Grade: scored 92% on Microsoft exam

Details: Gained computer knowledge of Microsoft applications while being certified to resolve employee computer issues.

Establishment: Ashworth College

Degree: Associate Degree

Education Period: 05/03/2004 - 01/31/2006

Speciality: Business Administration

Average Grade: 3.8 GPA

Skills

Master Scheduling, Advanced Planning, Raw material tracking, ISO procedures, Kaizen Lean Manufacturing, Inside Sales, Customer Service, Warranty, Office Administration. Problem solving, Communication, Quality recognition and Cost Savings

Computer Skills: Microsoft Certified Desktop Tecnician All Microsoft applications-Excel, Word, Outlook, Powerpoint. AS400 computer system Vantage and Sage windows based computer systems. Crystal report creating

Additional Information

Honors: DEC..1997 - EMPLOYEE OF THE MONTH DEC.2003 - MANTEL CLOCK FOR YEARS OF SERVICE

Conferences or Courses: JULY 2005 MARKETING CLASS IVY TECH JAN 2002- Business Administrative Office Management Class through Vincennes University. (GRADE A-). DEC.2001- Interpersonal Communication Class through Vincennes University. (GRADE A). JAN. THROUGH JUNE 1999- Computer training through Mapletronics training Center. Completed Microsoft Word I and II, Excel I and II, Windows 98, and Outlook training. MARCH 1999- Fred Pryor Seminar- EXCEPTIONAL CUSTOMER SERVICE,

Certifications or Licensures: MICROSOFT CERTIED DESKTOP TECNICIAN

Interests

I like to crochet sweaters for "Knit for kids". I participated in the Portland marathon and raised over $3800.00 for NF awareness. I paint murals and also play the violin.