Sara Hajiebrahimi

Personal Injury Protection (PIP) Claims Processor (12/03/2007 – Present)

Working and managing medical claims while assisting the customer through a difficult time.

Last Employer: Allstate Insurance

Contact Person: Keisha Sneed / 877-224-2641

Responsibilities: Extending customer service to customers, managing the medical claim from motor vehicle accidents, discussing claims with medical providers and lawyers, reviewing medical bills

Accomplishments: Work in a team setting and always helping teammates out, recognized for my customer services skills

Front Office Supervisor  (04/03/2006 – 11/26/2007)

Customer service, training employees, ordering supplies and make sure the supplies are fully stocked

Last Employer: Sheraton Brookhollow

Contact Person: 713-688-0100

Responsibilities: Overlooking the entire front office staff, answering phones, dealing with guest relations and resolving any guest or employee relations, great customer service skills, ordering any supplies and training of employees at the front desk

Accomplishments: Employee of the month, promoted to supervisor, successfully trained employees

Front Desk Agent, Night Audit, PBX Operators (01/05/2004 – 03/31/2006)

Customer service, balancing accounts, answering phones, training employees

Last Employer: Holiday Inn Select

Contact Person: 281-558-5580

Responsibilities: Customer service skills include check ins and check outs as well as answering phones while using a switchboard, pre-accounting night audit paperwork and front desk paperwork, training new employees, driving the hotel shuttle, always upbeat while ready and willing to make the guest happy in any way possible

Accomplishments: Learning how to train employees properly, gaining customer service experience

Establishment: University Of Phoenix

Degree: Bachelor of Finance

Education Period: 01/03/2006 - 09/28/2009