Shelly Smith
------------------------------------------------------------------------------------------------(C) 479-264-3646,
Objective
Highly Motivated person with 3 years experience in a past-paced environment. Have experience in customer service and data entry. I have the motivation to maintain customer satisfaction and contribute to company success.
Work Experience
Massage Therapist (02/09/2008 – 01/10/2011)
Highly Motivated Massage Therapist with 3 years experience in a past-paced environment. Have experience in customer service and data entry.
Last Employer: Sole2Soul Massage Therapy
Contact Person: Shelly Smith/(479)264-3646
Responsibilities: Greeted customers entering the shop to ascertain what each customer wanted or needed. Provided an elevated customer experience to generate a loyal clientele. Guaranteed positive customer experiences and resolved all customer complaints. Built long-term customer relationships and advised customers on purchases and promotions. Assisted customers in person and via telephone. Scheduled weekly appointments and provided a great massage experience.
Accomplishments: Customer Service Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled client complaints, maintaining a positive massage experience. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding appointments
Education
Establishment: River Valley School of Massage
Degree: Massage Therapy and Reflexology
Skills
Conflict resolution. Strong organizational skills. Developed listening skills. Excellent communication skills. Fast learner with a wide range of practical skills. Enthusiastic developer of good relations with clients. Telephone inquiries. Customer service oriented. Credit card processing. Multi-line phone usage.
Computer Skills: MS Windows proficient