Sherrie Burechailo

Guest Services / Promotions Manager  (02/20/2008 – Present)

I currently manage the Guest Services / Promotions department and my duties include; managing, internal and external communications, organizing events and promotions, providing exceptional customer service and overseeing the customer service department.

Last Employer: Lake City Casinos, Penticton

Contact Person: Jerry Pokorny, General Manager. 250-487-1280

Responsibilities: Manage a department of 8-10 team members including scheduling and all administrative paper work pertaining to them including payroll, work history cards, etc. Communicate to all departments, 150 employees in total are aware of promotions by way of communications at daily meetings, memos, posters, staff incentives, and discussions. Liason between my office and our governing body, BCLC to ensure that Guest Services / Promotions are adhering to policies set forth by BCLC Liason between my office and Lake City Casinos Corporate head office in Kelowna, and Gateway Casinos in the lower mainland to ensure adequate tracking of pertinent information; coupons, gift offers, etc. Monthly reporting to General Manager, and Director of Marketing Creating new and exciting promotions Liason between my office and the community via sponsorships and events. Training new staff, hosting events at the Lake City Casinos luxury suite at the SOEC, and recognizing / rewarding frequent and/or VIP players are also my responsibility.

Accomplishments: * increased visitation * created promotions to have first time visitors * improved morale of the staff * improved public perception of the casino by attending and sponsoring several events.

Cashier, Server, Food and Beverage Supervisor (07/05/2005 – 02/20/2008)

I was originally hired as a cashier at the casino in July of 2005, I became a server in November of 2005, and a supervisor in April 2006.

Last Employer: Lake City Casinos, Penticton

Responsibilities: As a cashier, I was responsible for balancing a very large float, and working with exchanging currencies when necessary. I used my server history and excellent customer service skills as a server. I learned a great deal about managing a team of up to 20 as a beverage supervisor.

Accomplishments: * Food Safe * Serving It Right * Appropriate Response training * Customer Service training * Management Skills training

Certified Yoga Instructor (01/10/1999 – 01/10/2009)

Specializing in Yoga for Pregnancy and Post-Natal yoga, I designed classes and taught up to 15 students per class, 3-5 classes per week.

Last Employer: Absolute Body Fusion (Shirlee Petrar) 2003-2009 and Kick City Martial Arts (Dan Albas) 1999-2003

Responsibilities: Instructed classes of up to 15 through relaxation, yoga postures, meditation, while offering modifications for specific ailments as necessary. Kept detailed recording of client files Marketed in a variety of ways to improve class size.

Accomplishments: I helped people feel good, and I was associated with over 100 babies being born in this community through my work with pregnant women.

Establishment: Okanagan University College

Degree: ABE, Basic upgrading

Education Period: 09/29/2004 - 06/29/2005

Average Grade: 90%

Details: Grade 12 English (92%) Grade 11 and 12 Biology (87%) Grade 10 and 11 Math (92%)

Establishment: South Okanagan Yoga Assoc. Teacher Training Program

Degree: Certified Yoga Instructor

Education Period: 09/07/1998 - 06/18/2000

Speciality: Yoga for Pregnancy

Details: Highly academic and intensive training program leading to Certification recognized by the Yoga Alliance of North America (500 hour level) and the International Yoga Teachers Association.