Sonia Richard
------------------------------------------------------------------------------------------------(H) 416-744-4214,
Objective
Seeking a postion in customer service where my experience can be utilized to ensure customer satisfaction.
Work Experience
Customer Service Representative (06/15/2010 – Present)
June 2000- present Bell Canada - Call Center Associate 1993-1995 L.C.B.O - Teller/ Cashier 1992-1993 Toys R US - Customer Service Rep / Cashier
Last Employer: Bell Canada
Contact Person: Chandra Ramkissoon/416-355-7870
Responsibilities: Expediting internal/ external customer escalations , including from the VP's office Giving status on customer appointments Having to follow up to ensure customer satisfaction Logging all calls correctly and following them to completion Handling customer inquiries
Accomplishments: I have received several accommodations for my job performance for good customer focus and service, providing accurate information and I have been awarded Role Model for my yearly review. This was achieved by meeting and exceeding my daily objectives.
Skills
A highly motivated team player; totally committed to customer excellence. Adapts well to changing environments. A dedicated and trustworthy individual with strong interpersonal skills and key strengths demonstrated in the following areas: - Communications - Decision Making - Manages work in fast pace environments
Foreign Language Skills:
Interests
Some of my interest are Swimming, music, baking, gardening, quality time with my children, movies, and artistic activities.