Stephen S. Meckstroth

License Sales and Service (01/01/2007 – Present)

Exceed standards by becoming efficient in selling, servicing and assisting all insurers or potential insurers with current policies and quotes. *Skilled in all casualty and property lines including motorcycle, snowmobile, travel trailer, motor home, watercraft, collector car, manufactured home and dwellings. *Maintains a solid performer or higher in all quality measurements. *Exceed standards by becoming efficient in selling, servicing and assisting all insurers or potential insurers with current policies and quotes. *Skilled in all casualty and property lines including motorcycle, snowmobile, travel trailer, motor home, watercraft, collector car, manufactured home and dwellings. *Maintains a solid performer or higher in all quality measurements. *Works closely with systems support and product departments to resolve rating issues and duplicate user errors. *Explained Modernlink functionality to internal and external business partners. *Trained internal and external users on Modernlink and Citrix (Elite) over the phone *Served as liaison between team members and the Help Desk/Systems Support.

Last Employer: American Modern Insurance Group

Contact Person: Crystal Elam/513-947-6134

Responsibilities: *Coordinate all documents to be processed and generate daily work flows. *Consistently monitors carry over. *Works closely with systems support and product departments to resolve rating issues and duplicate user errors.

Accomplishments: *Explained Modernlink functionality to internal and external business partners. *Trained internal and external users on Modernlink and Citrix (Elite) over the phone. *Served as liaison between team members and the Help Desk/Systems Support

Customer Service Representive  (06/01/2005 – 12/01/2006)

*Programmed vacation request management intranet website for entire department. *Served as liaison between system users and technical support group. *Trained new-hires on the claims and customer service software.

Last Employer: Anthem Blue Cross and Blue Shield

Responsibilities: *Call center/customer service environment. *Adequately answered customer questions and adjusted medical claims.

Accomplishments: *Created auditing system to sample documents for auditing, resulting in an 80% increase in customer satisfaction and timeliness. *I received several awards for accuracy, and exceeding production standards.

Office Manager (09/01/2004 – 06/01/2005)

I was asked to manage the business as the assets were liquidated.

Last Employer: Storey Machinery

Responsibilities: I managed all of the employees, including negotiating severance and worked with competitors to find new positions. * I worked with vendors to agree on acceptable payment plans, and enforced the collection of outstanding receivables.

Accomplishments: *Personally managed the business' assets successfully therefore every employee had a new position at a competitor, and the company ended with the owners having enough assets to retire without filing bankruptcy.

Establishment: Amelia High School, Amelia, Ohio

Degree: Diploma

Education Period: 08/01/1996 - 06/01/1999

Establishment: UC Clermont, Batavia, Ohio

Degree: Private Pilot Certificate

Education Period: 06/01/2009 - 05/01/2011

Speciality: Aviation

Average Grade: Dean's List

Details: Currently working on my Instrument Rating and successfully advancing towards my Commercial Certificate.