Steve Cameron

Resolution Specialist/Escalations Mgr (02/04/2007 – Present)

Building a backbone of AT

Last Employer: Sutherland Global Services - Windsor, Ontario

Contact Person: 1-800-591-9395

Responsibilities: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced, Consult user guides, technical manuals and other documents to research and implement solutions, Provide advice and training to users in response to identified difficulties, Collect, organize and maintain a problems and solutions log for use by other technical support analysts, Supervise other technical support workers in this group.

Accomplishments: Promoted to Resolution Specialist. Employee of the Month, March 2009.

Assistant Manager / Crew Trainer (03/01/2001 – 03/09/2007)

Last Employer: 7-Eleven Food Stores - Windsor, Ontario

Contact Person: Lisa Burningham 519-252-8874

Responsibilities: Marketing and advertising preparation through rotating promotions monthly. Sustaining product load cycles through ordering, shipping and receiving. Verifying all cash out procedures daily Reduction in external theft through product placement.

Accomplishments: Promoted to assistant manager training program.

Sales Manager (03/01/2000 – 09/01/2001)

Last Employer: Planet Intra, Windsor, Ontario

Contact Person: n/a

Responsibilities: Prepared business for Entrepreneurial Initial Public Offering market Maintained / Updated accounts actively with clientele Internet, Email, Phone support

Sales Associate (09/01/1998 – 03/01/2001)

Last Employer: Future Shop, Windsor, Ontario

Contact Person: 519-915-3040

Responsibilities: Guided customers throughout purchases best suited towards individual needs. Researched companies to maintain competitive edge in advertising markets

Accomplishments: Promoted to Dept Sales Mgr Training program

Establishment: Vincent Massey Collegiate

Degree: High School Diploma

Education Period: 09/03/1991 - 06/27/1997

Average Grade: B+