Steve Sunseth

Realtor (11/01/2008 – Present)

Although real estate is typically a cut-throat, every-man-for-himself type of business I was able to utilize my team building skills to identify a few like-minded agents and mortgage brokers and begin a Mastermind Group. We started with 4 agents and in a few months grew to a group of nearly 20 people helping, supporting and motivating each other and holding each other accountable. All of us have improved as a result of this group.

Last Employer: Royal LePage Triland Realty

Contact Person: Peter Meyer 519-672-9880

Responsibilities: Prospecting for new clients and providing exceptional service to those client so they will provide referrals in the future. Maintain education requirements. Coordinate with many different professionals such as lawyers, inspectors, builders, insurance agents to ensure that clients are protected and the deals go smoothly.

Accomplishments: Master Sales Award in my first year.

Manager, Business Advisory Services (05/01/2008 – 05/01/2008)

Began a new division from nothing more than an idea. I was responsible for identifying the opportunity, creating the strategic plan to enter the marketplace, create the product, put the team together and co-ordinate the growth of the division which was immediately profitable.

Last Employer: Farm Business Consultants

Contact Person: Mark Henning 519-453-5049 ext 2976

Responsibilities: Identify new revenue generating opportunities. Create strategic plan and have it approved by directors. With minimal budget assemble, train and motivate team to go out and get immediate results. Track and monitor results and identify opportunities to improve.

Accomplishments: New division profitable in first year. Doubled revenue in second year Provided opportunities for current employees to learn and excel in new environment.

Branch Manager (09/01/2002 – 05/01/2008)

My role was to go to underachieving branches and turn them around quickly. This was done primarily by focusing on the culture within the branch and providing the existing staff the tools, confidence and pride they needed to excel. My skills in team-building allowed me to be a part of incredible turnarounds.

Last Employer: Farm Business Consultants

Contact Person: Andrew Paslowski 306-721-6688

Responsibilities: I was responsible for all areas of the business in various branches generating millions of dollars in revenue. From budgeting to recruiting, promotions, morale building, customer service, reporting, creating new revenue streams and maintaining tight deadlines. Of course, the most important skill in this type of environment is delegation.

Accomplishments: Increased profitability and top line revenue at least 10% each year. Increased customer retention by 8% Doubled new business sales Increased Customer Satisfaction Survey results by 12% Increased Staff Morale survey scores by 15% Mentored, coached and developed dozens of team members who have since been promoted throughout the company Oversaw opening of satellite offices and created a highly profitable and successful model for other upcoming initiatives Co-ordinated the acquisition of a competitor for the first time in company history Delegated responsibility so effectively that I was able to manage a branch remotely while starting up a new division 500km away.

Supervisor (05/01/1999 – 09/01/2002)

Responsible for all aspects of managing day to day activities of Member Service Representatives who worked on a commission basis. This involved hiring, training, motivating and inspiring reps to achieve challenging growth goals, provide exceptional service and achieve personal success.

Last Employer: Farm Business Consultants

Contact Person: David Simmonds 519-453-5049

Responsibilities: Interview and hire talent. Train new hires. Ensure appointments are booked and kept. Monitor customer retention and coach representatives to improve results. Hold representatives accountable for retention, sales and quality expectations. Set an example that makes outstanding representatives aspire to management positions.

Accomplishments: Entire crew earned company incentive trip. Earned supervisory position after 3 seasons with the company when prior to that it was expected that you would need at least 10 years to get promoted. Promoted to branch manager within 3 years. Learned my manager's job so well that he was able to be promoted quickly. Taught my role so well that my representatives could do my job for me if I wasn't there.

Establishment: Fanshawe College

Degree: Business Administration Diploma

Education Period: 09/01/1988 - 06/30/1989

Establishment: Fanshawe College

Degree: Marketing Diploma

Education Period: 01/01/1986 - 06/30/1988

Establishment: Fanshawe College

Degree: Crisis Intervention Diploma

Education Period: 06/01/2006 - 09/30/2006

Establishment: Dale Carnegie Program

Degree: Instructors Certification

Education Period: 01/01/2004 - 02/01/2004

Establishment: Coach-U

Degree: Life Coaching Diploma

Education Period: 06/01/2004 - 06/01/2007