Sue Lambright

Administrative Assistant (10/20/2008 – 07/09/2010)

My two plus years in this employment honed my office skills, taught me about the construction industry and government contract work.

Last Employer: Viteri Construction Management, Inc.

Contact Person: Amanda Wilson/757-873-0406

Responsibilities: Answered telephones and transferred to appropriate staff member. Greeted clients and visitor. Created and maintained documents in MS Word, MS Excel and MS Access. Performed all general clerical duties. Signed for and prepared all shipping documents. Inventoried,researched, priced and purchased office supplies. I also kept records, data bases, and logs in updated condition. Added duties included creating contracts for contract administrator and being responsible for receiving, logging, reviewing, reconciling and submitting all certified payroll between subcontractors and project owner. Other duties as assigned.

Accomplishments: Continually pushed to reduce cost of office supplies through competitive pricing, recycling materials for reuse within the office and encouraging employees to be conscious of usage.

Guest Service Manager (04/03/1998 – 06/06/2008)

I worked for this company for over10 years in both full time and part time capacity. I began as a night auditor and finished as Front Desk Manager.

Last Employer: Super 8 Motel

Contact Person: Hetal Patel

Responsibilities: As Guest Services Manager, I was responsible for addressing and resolving guest related issues to ensure high levels of guest satisfaction. I was responsible for evaluation and analysis of guest service indexes; formulation of action plans, development and implementation of training programs focused on achieving exceptional guest service by coaching, training and motivating individuals. I also served as a shift employee, performing all duties of all shifts. Additional duties included the processing of accounts payable, mailing statements, posting payments and actively seeking collection of delinquent accounts.

Accomplishments: During my tenure as Guest Service Manager, our guest satisfaction scores went from the overall "D" level to consistent "A's" and "B's".

Night Auditor (11/10/2003 – 06/06/2008)

I was employed as night auditor by this company. I worked here full time while working part-time at The Super 8 and when I was offered the position of Front Desk Manager at The Super 8, I stayed on at The Fairfield Inn in a part-time capacity.

Last Employer: The Fairfield Inn

Contact Person: Human Resources 812-331-1122

Responsibilities: As night auditor I performed all general front desk duties as well as the night audit which included: verifying and balancing entries and records of financial transactions reported by various hotel departments during the day, using adding, bookkeeping and calculating machine and programs.

Accomplishments: Due to my experience I was called upon to train all new auditors for weekend and part- time shifts.

Establishment: Penn State Extension

Education Period: 09/07/1992 - 06/03/1994

Average Grade: 3.25 GPA

Details: Liberal Arts concentration with an emphasis on Creative Writing, Psychology and Political Science.