Tammy J Smith

Administrative / Clerical  (07/15/1999 – Present)

Past work experience : Emery Worldwide / imports exports, office Posie Patch / Office Manager

Last Employer: YRC

Contact Person: Fred Ridder / 937-603-2352

Responsibilities: Inter office communications, payroll, all data entry, multi phone lines, employee management, imports / exports, customer communcations. provide clerical and administrative support of Operations management. Compile and maintain records of business transactions and office activities of terminal, performing a variety of clerical duties and utilizing knowledge of office systems and procedures. Maintain positive customer relations in response to calls. DUTIES AND RESPONSIBILITIES * Copy data and compile records and reports. Tabulate and post data into computer system. Record orders for service. * Answer phones and provide customer assistance in response to inquiries. Refer to appropriate personnel as needed. May investigate customer complaints. May adjust complaints. * Receive, count and pay out petty cash. Prepare, issue, and send out receipts, bills, invoices, statements, and checks. * Maintain office supply inventory. Order and stock supplies as needed. * Operate office machines, such as typewriter, adding, calculating, and duplicating machines. Use mainframe computer terminal or personal computer for access to and entry of data. * Open and route incoming mail, answer correspondence, and prepare outgoing mail. Maintain office files. MINIMUM REQUIREMENTS * Basic computer literacy. * Effective organizational and prioritization skills for managing multiple tasks with interruptions from phone calls. * Effective verbal, interpersonal and written communication skills for handling phone inquiries, composing correspondence, dealing with customers and assisting management. * Ability to type with speed and accuracy.

Accomplishments: In working with YRC for 11 years, I have learned to multi-task in a very fast, high anxiety, level. I have found that I have the great ability to make the work enviroment a fun, yet highly efficent place of buisness.

Establishment: Sinclair Community College

Degree: College Transfer Program

Speciality: Deans List

Average Grade: 3.88 GPA

Details: Continually learning as I go through this life!!