Tarah-Lee Cotie

Operation Coordinator - Dispatch (05/26/2008 – Present)

Last Employer: Commissionaires Ottawa

Responsibilities: Perform a variety of tasks with ease in a high stress, fast pace environment. Staff all open positions and book-offs that require a variety of skill sets and requirements, for a fielf of 3600 employees through the use of advanced scheduling software and Microsof Outlook. Create schedules and timesheets for a variety of contracts, clients and fellow staff Provide customer service and support for field staff, clients and Headquarters staff over the telephone and in person. Profile candidates for high profile sites and Top Secret clearance process. Provide statistical information, reports and recommendations to management. Attend a variety of company based meetings and provide solutions/ideas for new and existing business. Conduct classroom briefing for new empoyees entering the company. Back-up to the Supervisor during all absences

Accomplishments: Successfully staffed and provided support to over 300 security personnel for the G8/G20 Summit 2010. Comletion of Leadership Training, and Supervisor Training Course (NAVCAN) 2009. 2IC to the Supervisor after being awarded the winner of 3 competitions for promotion since May 2008. Perform all tasks with less that a 1% error rate.

Customer Service Representative (04/25/2005 – 05/25/2008)

Last Employer: Brewers Retail

Responsibilities: Provide Customer Service to a variety of customers as a cashier. Balance stock, cash and recycling at the end of each shift. Stock and count inventory, and maintain overall appearance of the workplace.

Accomplishments: Served 100 customers with an high level of service and efficiency in an 8 hour shift. Balanced cash within 10 cents at the end of every shift. Passed all mystery shops during my employment.

Establishment: St. Lawrence College

Degree: Police Foundations Diploma

Education Period: 09/02/2003 - 04/25/2011

Average Grade: Honor Roll Status