Tiffany Sparrow
------------------------------------------------------------------------------------------------(H) 412-704-7841, (C) 412-758-6164,
Objective
Wish to begin a career in the Human Resources Management field with a company that will benefit from my professional training, exceptional work ethics and strong relationship-building skills.
Work Experience
Risk Management Overdraft Desk Rep (05/24/2007 – 10/09/2008)
Last Employer: PNC Bank
Contact Person: Tia Blakeman 412-768-3442
Responsibilities: Manage a portfolio of clients by providing assistance to Relationship Managers. Researching and communicating the cause of overdrawn positions. Effectively interpret and communicate the cause of the daylight overdraft to clients and Relationship Managers so that the negative positions can be resolved.
Vested Interest (02/13/2006 – 05/24/2007)
Last Employer: PNC BANK
Contact Person: Tia Blakeman 412-768-3442
Responsibilities: Assisted employees with any questions regarding their 401 K contribution plan. made changes to their investment elections for their personal retirement plan. Processed loans against contributed funds. Processed paperwork for retirement distributions.
Fee Escalation Specialist (05/06/2002 – 02/10/2006)
Last Employer: PNC Bank
Contact Person: Deidre Robinson 412-803-0901
Responsibilities: Project a professional company image through phone interactions with escalated bank customers. Assisting customers with any questions, concerns and complaints. Trained incoming Financial Service Consultants.
Assistant Director (06/15/1998 – 11/30/2001)
Last Employer: YMCA
Contact Person: Jacquelyn McClain
Responsibilities: Responsible for staff support, developing program operations, assisting with curriculum and program planning for the childcare facility. Monitoring program budgets, support and report to the Childcare Director.
Education
Establishment: Gateway Senior High School
Degree: High School Diploma
Education Period: 09/05/1994 - 05/31/1996
Average Grade: 3.0
Establishment: Indiana University Of PA
Education Period: 08/19/1996 - 05/15/1998
Establishment: CCAC Boyce Campus
Education Period: 09/21/2009 - 12/13/2010
Average Grade: 3.0
Details: Human Resource Management Associates Degree 6 Classes left to complete
Skills
Many years of experience in customer and employee service based atmosphere. Strong interpersonal and communication skills; work equally well in a team setting or independently. Solid business background;skilled in research and administrative settings. Resourceful and detailed-orientated; problem-solver and multi task-er.
Computer Skills: Word, Excel, PowerPoint and Access