Tonia Brown
------------------------------------------------------------------------------------------------(H) 216-862-3774, (C) 216-673-6438,
Objective
To obtain a position that will allow me to grow within an organization while ulitizing my expertise, abilities and training to advance personally and professionally.
Work Experience
Customer Service (10/26/2009 – 11/19/2010)
Call Center,Order Entries, and Inside sales.Inbound and Outbound calls, Appointment setter, Collections and Certified Tax Preparer.Microsoft Word and Lotus Notes
Last Employer: Assets Management Outsourcing
Contact Person: Derek Collins 440-789-4133
Responsibilities: Completed inbound and outbound calls to homeowners to modify there homes. Vertified and accepted modification documents. Effectively assisted homeowners in obtaining documentation and select the best mortgage plans.
Accomplishments: Employee of the month several times.
Customer Service (05/02/2007 – 09/02/2009)
Last Employer: Tonya Cleaning Service
Contact Person: Tonya Jackson 216-240-5149
Responsibilities: Placed outbound calls to business owners to obtain a cleaning contact. Vertified and accepted paymentsfor their cleaning service. Assisted office management with Administial duties.
Accomplishments: Employee of the month.
Customer Service (06/06/2003 – 04/07/2007)
Last Employer: Amerimark Direct
Contact Person: Gina Palvik 440-325-2000
Responsibilities: Answered over 250 inbound calls to place new order entries. Vertified and accepted payment on new and existing orders. Effectively helped to solve customers complaints while utilizing my cross selling.
Accomplishments: Employment of the month, Sale rep of the month.
Customer Service rep (01/05/1998 – 04/21/2003)
Collection, Call Center.
Last Employer: All Care Car Care
Contact Person: N/A
Responsibilities: Completed inbound and outbound calls to business and consumer customers. Scheduled and confirmed appointments for customers needing car services and windshield repairs. Outbound calls to customers to collect on passed due accounts.
Accomplishments: Employee of the year.Collection of the year.
Education
Establishment: Wooster Business College
Degree: Certificate
Education Period: 09/09/1987 - 06/02/1988
Details: Medical Assistant
Establishment: East High School
Degree: Diploma
Education Period: 09/10/1984 - 06/08/1987
Speciality: College Prep
Details: College Prep
Skills
Call Center,Order Entries,Inbound and Out bound Calls and Inside sales, Certified Tax Preparer.Collector and Appointment setter.
Computer Skills: Microsoft Word, Lotus Notes and Spread sheet.