Trudy Dunphy
------------------------------------------------------------------------------------------------(H) 902-406-6010, (C) 902-488-7743,
Objective
Seeking position requiring excellent clerical skills in an office environment. Position should require a variety of tasks, including office management, word processing, and spreadsheet and database program use.
Work Experience
Good Neighbour Energy Assistant (01/04/2011 – Present)
- Word, Excel, other Office programs - Client Management System - Strong administrative skills - Well organized - Excellent Telephone skills
Last Employer: The Salvation Army Centre of Hope
Contact Person: Major Brenda Bungay (902)422-1598 ext. 244
Responsibilities: - Handle inquiries concerning assistance from the Energy Fund, record information and send out applications or supply information. - Upon receipt of applications, screen information in accordance with criterea and available finances. - To notify applicant if additional information is needed. - Process and approve/ reject all applications based on criterea.
Accomplishments: Completed the term of the contract and assisted 2233 families with heating needs in a 4 month period last year and was re-hired for this term.
Angel Giving Tree Coordinator (11/09/2009 – 12/24/2009)
- Keep and maintain a strong database - Prepare for the startup of program by ensuring all supplies needed are ready - Use of Excel and Word - Strong organization skills
Last Employer: The Salvation Army Centre of Hope
Contact Person: Major Brenda Bungay (902)422-1598 ext. 244
Responsibilities: - Contact the business sector for Christmas toy assistance - Placing Angel Trees and tags with the businesses - Set up dates for pick up - Ensure deliveries are scheduled and done in a timely manner
Accomplishments: - Completed the term of the contract. - Served over 2,000 families with Christmas assistance.
Christmas Telephone Operator (11/09/2009 – 12/24/2009)
- Answering telephone calls - Compiling data on the CMS system - Interacting with clients - Working independantly and as a team player
Last Employer: The Salvation Army Centre of Hope
Contact Person: Major Brenda Bungay (902)422-1598 ext. 244
Responsibilities: - Receive and process incoming telephone calls from clients requesting Christmas assistance. - Input all data in the Client Management System ensuring accuracy, correct spelling, gender and other critical data - Provide the client all information that is required ie. privacy, sharing information with other agencies, pick up location, times , etc. - Liason with the telephone Supervisor - Assist with other Christmas activities as required
Accomplishments: - Completed the term of the contract. - Served over 2,000 families with Christmas assistance.
Skills
-time management - organized - proven written and oral skills - ability to work indepentantly and as part of a team
Computer Skills: -Microsoft Office programs - Client Management System - Microsoft Works programs
Additional Information
Conferences or Courses: - W.H.M.I.S. - First Aid/ CPR level "C" - Non Violent Crisis Intervention -ASIST
Interests
My interests are music, sports, kids and reading. I am hard working, a team player, organized, friendly, professional. I believe i can add many talents to any company who is looking for a positive, motivated employee.