Umang Patel
------------------------------------------------------------------------------------------------Objective
Ø Seeking an entry level position in Canadian market where I can utilize my strong analytical and communication skills with respect to serve people better.
Ø To enhance my professional skills in dynamic and stable work place.
Ø Enhancing the very best initial & ongoing education in the industry.
Work Experience
Customer Service Representative (08/01/2010 – Present)
An Integrated energy Company which process products like gas and diesel and make marketable in society.
Last Employer: Imperial Oil ( Esso Gas Station )
Responsibilities: ?? At Esso gas station I am responsible to handle cash registers every day. ?? I always offer new promotions and offers to customers to provide them better service. ?? Manage cash income and Payments data. ?? Resolve Customers issues and concerns in most efficient ways. ?? Improve profit via sales maximization.
Office Administrator officer and Book keeper (10/01/2008 – 11/30/2009)
I was working in the Ahmedabad office (India). A Service oriented firm. I have worked there for one year and one month as a Full time Office Administrator officer and Book keeper. At Office my main task was to handle support part, which means maintain client?????s data and contact information for future business. Customer Service is important part of it.
Last Employer: NIMITA TRAVELS PVT. LTD
Responsibilities: ?? Start to look into query immediately and solve it. ?? Forward client?????s suggestion regarding Service to owner of firm. ?? Report everyday?????s work updates to the Manager on daily basis. ?? Keep record of payments and income.
Call center executive (04/01/2008 – 10/01/2008)
KAIZEN INTERNATIONAL is the firm which works as a sub agent and direct sales agency for PUNJAB INSURANCE INC. Delivering high quality service to customers by helping out them in purchasing various types of insurance products like health insurance, critical illness insurance, disability insurance etc.
Last Employer: KAIZEN INTERNATIONAL
Responsibilities: ?? Make Marketing call to the customers living in Canada and convince them to purchase insurance from Punjab Insurance Inc. ?? At call Center I have worked on client?????s queries, including both product related queries and financial and non-financial data related queries. Have to keep all the records of firm.
Education
Establishment: Gujarat University
Degree: Bachlor in commerce
Education Period: 05/01/2005 - 03/31/2008
Establishment: Centennial College
Degree: Business Finance
Education Period: 01/01/2010 - 04/21/2011
Speciality: Equities and Mutual Funds
Average Grade: 3.0
Skills
Strong Communication Skills both Verbal and Written. Time Management Skills. Leadership Skills. Dedicated and Self-Motivated. Result Orientation. Can work well in Pressured situation.
Computer Skills: Proficient with computer literate such as Microsoft Word, Microsoft Excel, Power point and Internet. Learning stock market Technical Analysis charts such as Japanese candle stick, Average Directional Index, Moving average convergent divergent, Parabolic SAR, Bollinger Bands to get better knowledge in field.
Foreign Language Skills: English Hindi Gujarati Punjabi
Additional Information
Professional Membership: Chairman and Co-founder of Centennial college investment club ( CCIC )
Certifications or Licensures: Canadian Investment Fund Course, Canadian Securities Course