Vanessa Richards
Address: 159 byron st
City: trenton
State: ontario
Country: Canada
objective
To obtain a position that enables me to use my strong organizational skills and my ability to work well with people.
Work Experience
Credit Union Teller (08/16/2008 – 08/31/2009)
Customer service and sales experience. Cashier experience. Excellent trouble shooting techniques. Advanced knowledge in electronics and computer software.
Last Employer: Teletech Holdings
Responsibilities: Find and resolve issues regarding customers services. Up sell featured products and upgrades. Answer customers questions. Ensure customers trust in company and services that they currently have. Take payments. Schedule technicians. De-escalate irate customers. Order television programs. Mail equiptment.
Accomplishments: Became very knowledgeable in de-escalation of situations. Learned to work with people, colleagues as well as customers. Gained the ability to work in fast paced, high pressure environments. Gained the ability multi task.
Skills
Multitasking. Excellent customer service skills.
Computer Skills: Knowledge of computer programing. Excellent typing skills.
Foreign Language Skills: Some french.