Veronica Esquivel

Manager of housekeeping (05/04/2006 – 03/20/2007)

Making sure employees followed the OSHA handbook Making employee schedules Hiring/Firing Cleaning office Organizational Skills Meeting deadlines Wear uniforms (scrubs)

Last Employer: Lampasa Nursing Home

Contact Person: Larry/ 512-556-3588

Responsibilities: Going over the OSHA policy with my staff Making schedules/Approving time off Running back round check/Checking references Had to keep a record of supplies ordered Keep up with budget Cleaned rooms/offices Reported to Administrator Attended meeting for head personals

Accomplishments: There are many accomplishments that I'm proud of. First that I'm very proud of is that I was a housekeeper first, but I was able to work my way up to housekeeper manager. I learned how to work under pressure with the deadlines we had to set forth in order to past the white glove inspections and also state inspections. I also learned how to interact with the elderly. I also became certified in order to feed the elderly if there was a shortage in staff.

Customer Services Representative (08/09/2007 – 05/26/2008)

Answering phones/ Greeting customers Resolving issues Coming up with ideas on improving customer services Coming up with incentives to improve quality control Wear Uniform

Last Employer: GC Servieces

Contact Person: 254-510-1835

Responsibilities: Administrating re-connections/ disconnections/ new accounts Answering phones Assisting customers with questions on their electricity bill Setting up payment arrangements Transferring customers to correct departments Reviewing accounts Signing up for overtime

Accomplishments: As a customer service representative I learned how understand customer problems and resolve them. If the problem was irresolvable I was able to give them a lending ear if they wanted to vent out on me and blame me for the problem. I learned how to answer the phones in a professional manner, carry out any request of the customer, type at the same time; so you can say that I learned to do more then one thing at a time and less then four minutes.

Customer Services Representative of Toys (06/15/2005 – 04/29/2006)

Working closely with customers Answering customers questions Thinking independently/self dependent

Last Employer: Wal-Mart

Contact Person: 512-556-8217

Responsibilities: Zoning toys Answering customers inquires Setting up displays Keeping department clean Cashiering when needed Answering phone calls Working overtime when needed Mixing paint when needed

Accomplishments: As a representative of Wal-Mart I became more proficient and organized. I was able to answer customer's questions without any hesitations. I learned how to set up displays on the shelves.

Life Insurance seller (06/15/2005 – 04/29/2006)

Set Appointment Organizational skills a must Gave presentations Worked and think independently Interact with customers Worked directly with customers

Last Employer: Boston Mutual

Contact Person: out of business

Responsibilities: Setting appointment Had to be organized Came up with ways on gaining new perspectives Giving presentations to customers Meeting with the head to report new perspectives and sells Meeting with other employees to set goals Going out in the community to meet new people Presenting myself in a professional matter

Accomplishments: As a life insurance seller I accomplished many things. I was shy once upon a time, but this type of job helped me become more sociable and people friendly. I learned how to become more organized with filing paper work and presenting presentations. I learned how to become more creative with ideas on gaining new perspectives. I learned on how to become more accurate with information that I was presenting to customers. I learned how to meet deadlines that my boss set forth.

Cashier (08/15/2004 – 05/30/2005)

Had to conduct myself in a professional manner, outgoing Greeting customers Able to work any time Able to work under pressure Learning new job requirements

Last Employer: Wal-Mart

Contact Person: Howard/254-542-7600

Responsibilities: Greeting customers Counting money back to customers Recording/Reporting money made Counting the till before and after shifts Worked over time if needed Answer customers questions Bagging customers merchandise

Establishment: American InterContinental University

Degree: Associates of Arts in Business Adminisitration/Crimional Justice Administration

Education Period: 01/05/2009 - 02/20/2010

Average Grade: 3.5

Details: As part of receiving a degree I had to take accounting. I also had to become proficient with MS word and Excel

Establishment: Copperas Cove Night School

Degree: High School Diplomia

Education Period: 08/16/1998 - 05/30/2000

Average Grade: 3.6