Vipul Thakkar

Customer Service (09/09/2002 – 04/30/2010)

*Greet customer and research intention of visit * Brief introdution of products * Cold Calling * Handle inbound Calls * Work as team player * Provide best customer service experience * Provide Vehicle inspections * Appointment Management for Sales and Service Team * Followup calls for Customer survey * Upsell services and Accessories * Estimation and Billing * Collect Overdue Balances * Diagnose problems and provide appropriate solutions * Handle irrate customers * Provide CSR training and call handling training to new team members * Consistently contributed to companies growth by finding new opportunity to deliver best CSR experience * Manage client Accounts * Exceeded customer expectation * Exceede managent customer service performance indictors

Last Employer: AL Ghandi

Contact Person: Manish Davadkar

Responsibilities: Customer Service Appointment Setting Handling Inbound

Accomplishments: * Best Customer Service representative award 2008, 2009. * Customer Service Training program * Increase customary loyalty by providing best customer service.

CSR Rep (02/02/2000 – 01/23/2002)

* Work from India on USA Call center for Perfect Tax Financial services company * Provide information about financial services & investment products * Handle irrate customers * Work with team members in exceeding team Quota * Prepare and deliver customer documents * Upsell services like tax and payroll services * Coordinate with other department for customer requirements * Make collection call on Auto-Dialer * Work on Inbound and Outbound Queue * Experience handling cold calls * Accountability to solve issues from beggining to end * Consistent commitment

Last Employer: Perfect Tax & Financial Solutions

Contact Person: Sam

Responsibilities: * Work from India on USA Call center for Perfect Tax Financial services company * Provide information about financial services & investment products * Handle irrate customers * Work with team members in exceeding team Quota * Prepare and deliver customer documents * Upsell services like tax and payroll services * Coordinate with other department for customer requirements * Make collection call on Auto-Dialer * Work on Inbound and Outbound Queue * Experience handling cold calls * Accountability to solve issues from beggining to end * Consistent commitment

Accomplishments: * Highest Customer Resolution rate. * Certified for customer 101 Marketing program.

Establishment: Ahmedabad

Degree: Diploma in Mechanical Engineering

Education Period: 03/11/1992 - 04/15/1995

Average Grade: 3.0

Details: Diploma in Mechanical Engineer