Wesley Wright
------------------------------------------------------------------------------------------------(H) 905-604-2191,
Objective
I am seeking a positon in which I can use the skills learned through years of sales, marketing and customer service. Recently I have also been involved with social networking using sites such as Facebook, Twitter and LinkedIn
Work Experience
Customer Service/Call Center (11/24/2009 – Present)
I handled the call center and customer escalations for over 1300 stores in our clients portfolio. I was always looking for creative ways to keep the customer happy and getting them their product on time.
Last Employer: Brushstrokes Fine Art Inc.
Contact Person: Leslie McGill 905-771-5801 x2904
Responsibilities: -Call Center handled on some days over 100 calls per day -Returning Customer Inquiries -Helped with shipping issues
Accomplishments: Have many e-mails from happy customers some where I was able to help them get their product in time for special events
Resource Home Manager (08/20/2003 – 08/16/2008)
I started out as a foster parent with a partner and had many children come through our home. After that relationship ended I went on to manage a Resource Home for a child who was on the Autism Spectrum Disorder.
Last Employer: Ministry of Child and Family Development (BC)
Contact Person: Jetta Sobie 604 870-5880
Responsibilities: For 5 years I managed a household with various behaviorally challenged children. Some of the challenges that I met during that period were time management, reporting, handling a house budget of over $6000, staffing and staff correction where needed.
Accomplishments: Took the Fetal Alcohol Syndrome and Neurological Brain Disorder Course
Education
Establishment: Algonquin College Pembroke
Degree: Business Administration
Education Period: 09/08/1994 - 06/12/1996
Details: Graduated with a diploma in Business Administration
Skills
Customer Service Computer Skills Critical Thinking Call Center Sales and Marketing Skills Building Marketing Campaigns
Computer Skills: Microsoft Word Microsoft Excel - Beginner Type over 60 wpm VERY Internet savvy Social Media Marketing Classified Marketing
Additional Information
I have the ability to make people feel comfortable when they are around me. I love the interaction with customers whether on the phone or in person.
Conferences or Courses: Dale Carnegie Sales Course Tony Robbins Unlimited Power Seminar
Interests
In my downtime I love music (jazz, classical) I also spend a lot of time reading and researching the internet.
In the summer I can be found by a lake, camping or hiking and enjoying nature.