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William Williams

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14205 Falls Church Drive Apt 2018, Orlando, FL, 32837, United States

(C) 646-327-0543,

Objective

 I am a sincere, loyal and dedicated individual who has a great deal of ambition. Although I have extensive experience in the customer service industry, I love to learn, and am always up to a challenge. I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.


Work Experience

Access Control Officer (04/08/2009 – 06/06/2010)

Last Employer: Quality Investigations

Contact Person: Eben Ferguson/702-240-7060

Responsibilities: To restrict access to a very affluent neighborhood, while maintaining the highest level of customer service.

Security (09/17/2007 – 11/14/2008)

Last Employer: Esteem Security Services

Contact Person: Richard Lopez, Jr.

Responsibilities: Included the proper care and maintenance for all the vehicles of the Manhattan chapter of the Red Cross. I was also in charge of security for the entire garage.

Credit Analyst (07/09/2001 – 03/12/2007)

Last Employer: Citibank

Contact Person: Marilyn Brown/904-954-7500

Responsibilities: To analyze consumer credit reports, including FICO score, delinquencies, and debt burden to ensure customers have the ability to maintain their existing lines of credit. After review, it was my responsibility to sustain, reduce or close the account based on potential profit loss to the company. Additional duties included, educating card members of all negative impacts and why the actions were taken, and taking any escalated call from other associates. Furthermore, I was also responsible for ensuring all new employees are properly trained before they start making risk assessments.

Education

Establishment: Van Horn High School

Degree: Diploma

Education Period: 09/03/1991 - 05/31/1995

Average Grade: 3.7

Skills

Customer service, fast learner

Computer Skills: Microsoft Office

Foreign Language Skills: Moderate spanish