William Williams
------------------------------------------------------------------------------------------------(C) 646-327-0543,
Objective
I am a sincere, loyal and dedicated individual who has a great deal of ambition. Although I have extensive experience in the customer service industry, I love to learn, and am always up to a challenge. I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.
Work Experience
Access Control Officer (04/08/2009 – 06/06/2010)
Last Employer: Quality Investigations
Contact Person: Eben Ferguson/702-240-7060
Responsibilities: To restrict access to a very affluent neighborhood, while maintaining the highest level of customer service.
Security (09/17/2007 – 11/14/2008)
Last Employer: Esteem Security Services
Contact Person: Richard Lopez, Jr.
Responsibilities: Included the proper care and maintenance for all the vehicles of the Manhattan chapter of the Red Cross. I was also in charge of security for the entire garage.
Credit Analyst (07/09/2001 – 03/12/2007)
Last Employer: Citibank
Contact Person: Marilyn Brown/904-954-7500
Responsibilities: To analyze consumer credit reports, including FICO score, delinquencies, and debt burden to ensure customers have the ability to maintain their existing lines of credit. After review, it was my responsibility to sustain, reduce or close the account based on potential profit loss to the company. Additional duties included, educating card members of all negative impacts and why the actions were taken, and taking any escalated call from other associates. Furthermore, I was also responsible for ensuring all new employees are properly trained before they start making risk assessments.
Education
Establishment: Van Horn High School
Degree: Diploma
Education Period: 09/03/1991 - 05/31/1995
Average Grade: 3.7
Skills
Customer service, fast learner
Computer Skills: Microsoft Office
Foreign Language Skills: Moderate spanish