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Yana Theilman

 

Address: 949 North River Road

City: Ottawa

State: Ontario

Country: Canada

 
Cell: 613-263-9508
 

objective

Obtain a position to utilize my analytical, interpersonal, and communicative skills for gaining more experience in the law field. 

 

Work Experience

Collections/Customer Service (05/01/2010 – Present)

Solving problems efficiently

Last Employer: Megafon Connection

Contact Person: Ottawa, ON

Responsibilities: Collection Sales Customer Service

Frontline Clerk (01/01/2010 – 05/31/2010)

Last Employer: Algonquin Student Association

Contact Person: Ottawa, ON

Responsibilities: Customer Service Fax, Scanning, Report Printing

Accomplishments: Certificate for ability to work with disabled people

Collections/Customer Service (10/01/2008 – 09/24/2009)

Last Employer: A Neighborhood Connection

Contact Person: Ottawa, ON

Responsibilities: Customer Service Collections Follow-Up Sales Call Back-Verifications

Telemarketing (10/18/2007 – 06/12/2008)

Phone Speaking Skills

Last Employer: Telepreformance

Contact Person: Tver, Russia

Responsibilities: Customer Service Telemarketing Navigation through online store/orders

General Manager (12/01/2006 – 10/31/2007)

Last Employer: Windows For You

Contact Person: Tver, Russia

Responsibilities: Staff Management Customer Service Sales Representative

Education

Establishment: Algonquin College

Degree: Law Clerk

Education Period: 09/07/2009 - 04/30/2011

Establishment: St. Nicholas Adult High School

Degree: High School Diploma

Education Period: 03/03/2009 - 06/02/2009

Establishment: Emmaus High School

Degree: High School Diploma

Education Period: 09/01/2006 - 05/25/2007

Skills

Ability to work with Criminal Code Basic knowledge of Civil Procedures Legal Research databases( QuickLaw, LexisNexis, CanLII) Understanding of Debtor's and Creditor's Rights

Computer Skills: Computer( MS Word, Excell, Access, Power Point, Outlook, some html) Typing :80 Wpm Divorcemate Software PC LAW Conveyancer Real Estate Software Terraview Real Estate Software

Foreign Language Skills: Fluent Russian(Writing and Speaking) Fluent English(Writing and Speaking)

Additional Information

Conferences or Courses: Torts and Contracts Legal Research Criminal Law Debtor's and Creditor's Rights Law Office Accounting Civil Procedures I and II Real Estate Estates and Wills Client's Relationship for Law Clerks Property Relationships Power of Public Speaking Landlord and Tenant Corporate Law Victimology Communications I and II Dispute Resolution and Negotiation Legal Computer Application Family Law Intellectual Property Administrative Law