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Allan-Micheal Fyke

 

Address: 153-3290 Southgate road

City: Ottawa

State: Ontario

Country: Canada

 
Phone: 613-421-4165
Cell: 613-322-6546
 

objective

Seeking position requiring excellent customer service skills in various environments. Position should require a variety of tasks on a daily basis, and require me to learn new skills.

 

Work Experience

Warehouse Person (06/15/2005 – 05/15/2007)

Last Employer: DHL Express Inc.

Responsibilities: -Load/unload various packages/materials by hand -Sort packages/mail -Keep an overall clean work place

Customer Service Representative (01/01/2008 – 10/03/2008)

Last Employer: Convergys Inc.

Contact Person: 613-667-1000

Responsibilities: -Handling various customers celular phone problems -Dealing with billing issues, troubleshooting and basic technical support for cellular phones. -Helping other agents with more difficult cases -Handling/dealing with escalated calls/difficult customers.

Accomplishments: 'Power of One' Champion- Given to those recognized for excellent customer service skills, by peers, supervisors and the customers. (Recieved twice)

Education

Establishment: Algonquin College

Education Period: 09/04/2007 - 04/22/2009

Speciality: Police Foundations

Average Grade: B+

Details: Two year course on Police Foundations. The basics of being a police officer and the various laws dealt with on a regular basis. As well as the social and psychological issues that face society in the 21st Century.

Skills

Eager to Learn, Able to handle time lines and pressure. Easy to get along with and great interpersonal skills.

Computer Skills: Able to type upto 75 WPM.

Foreign Language Skills: English and French (Both Written, Read and Spoken)

Additional Information

Certifications or Licensures: Smart Serve Qualified, Standard First Aid and CPR Trained

Interests

I have been a member of the Bytown Blues Rugby Football Club since 2004. I have been on the executive for 3 years, were I have held two positions; Secretary/Fixture Representative and team Accountant.