Angel Leiva
------------------------------------------------------------------------------------------------(H) 416.783.5898, (C) 416.564.1557,
Objective
Seeking position requiring excellent interpersonal and customer service skills.
Work Experience
Customer Service Representative (08/05/1996 – 12/27/1996)
Retail sales and product support - Seasonal Temporary Staff
Last Employer: University of Toronto Bookstore
Responsibilities: Help students find books in their course list. Tended cash. Stock shelves.
Call Centre Agent (05/04/1998 – 12/11/1998)
Inbound and outbound call centre
Last Employer: Canadian Diabetes Association
Responsibilities: Provide information and assistance to members and the general public.
Accomplishments: Learned how to work call centre phone system.
Mail-room operator (07/06/1998 – 12/18/1998)
Mail-room operations
Last Employer: Molson Canada
Responsibilities: Sort and deliver corporate mail.
Automobile Insurance Inspector (01/08/2001 – 12/30/2003)
Insurance inspection for serving several insurance companies.
Last Employer: Mobile Inspections
Responsibilities: Travel to client locations to perform inspection of vehicles. Complete paper-work and photograph vehicles. Submit documentation to insurance companies.
Accomplishments: Learned to deal with clients and insurance companies. Performed routine paper-work and responsible for providing pre-inspection documentation that enabled client qualification for insurance coverage.
Education
Establishment: Humber College
Education Period: 09/03/1991 - 06/24/1994
Speciality: Musical arrangement and composition
Skills
Excellent interpersonal skills High standards for customer service Technical aptitude Detail oriented Confident dealing with public Professional attidude Punctual
Computer Skills: MS Office - Word, PowerPoint, Excel Music software for arrangement and composition - e.g., Cubase Audio and Video software - PremierPro
Foreign Language Skills: Fluent in Spanish and Italian