Craig Story
Address: 8111 S. Jeffery Blvd.
City: Chicago
State: IL
Zip: 60617
Country: United States
objective
Dedicated customer service represenative with motivation to maintain customer satisfaction, and contribute to company sucess.
Work Experience
Customer Service Represenative (08/13/2008 – Present)
Last Employer: Student Scout
Contact Person: (312) 915-5069
Responsibilities: Implemented new processes and systems for improving customer service satisfaction. Provided customer service for an average of 60 calls per day answering customer inquiries and solving problems. Assisted customer with program selection. Logged results for an average of 60 calls a day.
Accomplishments: I recieved call of the week honors 6 consecutive times. Promoted to Quality Assistance Supervisor.
Education
Establishment: Southern Illinois University
Degree: Mass Communication
Education Period: 08/17/2004 - 05/23/2008
Speciality: Radio & Television
Average Grade: 3.2
Skills
Conflict Resouloution Strong organizational skills Developed listening skills Excellent communication skills Enthusiastic developer of good relations with clients Energetic work attitude
Computer Skills: MS Word proficient MS Excel proficient Types 60 WPM
Additional Information
Professional Membership: Alpha Phi Alpha Fraternity Inc.