John Green
------------------------------------------------------------------------------------------------(H) 951-488-4706, (C) 951-756-9312,
Objective
Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve corporate goals.
Work Experience
Customer Service Representative (01/01/2009 – 12/31/2010)
Last Employer: Etelecare
Contact Person: (602) 393-7300
Responsibilities: Assisted customers with past due accounts, billing disputes and financial inquiries.
Collection Agent (01/01/2008 – 12/31/2008)
Last Employer: Asset Recovery
Contact Person: (602) 368-8800
Responsibilities: talk to clients and debtors to resolve conflicts Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing.
Call Center Representative (02/01/2006 – 12/15/2007)
Last Employer: Cox Communications
Contact Person: 623-251-6861
Responsibilities: Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints. Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Check to ensure that appropriate changes were made to resolve customers' problems.
Education
Establishment: Rialto High
Degree: High School Diploma
Education Period: 09/08/1999 - 06/15/2002
Average Grade: 3.0
Establishment: Barstow Community College
Degree: in progress
Average Grade: 3.0
Details: psychology major
Skills
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Computer Skills: Microsoft Office Electronic mail software Astute Solutions PowerCenter, IBM Lotus Notes, Microsoft Outlook Vista,Xp Mac