Josh Goodwin

Assistant Manager (06/01/2007 – Present)

Technical: removal and installation of automobile, residential, and commercial glass. Clerical: filing, point of sale, opening and responding to e-mail, scheduling, typing, using copiers/scanners/fax,opening sorting mail, keeping track of inventory.

Last Employer: Belron Canada (Speedy Glass)

Responsibilities: Opening and closing of service center, Managing up to eight employees, providing purchase orders for vendors, ordering, receiving and crediting merchandise, processing insurance claims, billing final invoices, conflict resolution, logistics.

Accomplishments: My strong selling skills and customer focus contributed to constantly beating the monthly budget.

Courier (10/01/2005 – 05/31/2007)

Maintaining customer relations by delivering packages on time and without damage.

Last Employer: Vanfax

Responsibilities: Responsible for delivering automotive glass and related merchandise while providing quality service and value, required to drive safely in diverse road conditions up to 700 km per day.

Accomplishments: I drove over 200,000 km annually without incident.

Team Lead/Technicain (05/01/2004 – 09/01/2005)

Technical: changing automobile tires, oil, filling propane tanks. Clerical: point of sale. explaining warranties.

Last Employer: Costco Wholesale (Tire Centre)

Responsibilities: Supervising co-workers, providing final safety inspection, Handling customer complaints.

Customer Service Representative (09/01/2002 – 08/01/2003)

Interacting with diverse personalities.

Last Employer: Blockbuster Video

Responsibilities: loss prevention, collecting outstanding bills.

Customer Service Representative (07/01/2002 – 08/31/2002)

Handling customer concerns and complaints. talking to diverse personalities

Last Employer: AOL Canada

Responsibilities: Responsible for receiving 40-60 calls in seven hour period, and saving all members with sales pitches.

Establishment: NewBrunswick Community College

Degree: Diploma (Automotive Service Technician)

Education Period: 09/01/2003 - 06/01/2004

Details: Graduated with honors.

Establishment: Tantramar Regional High School

Degree: Grade 12

Details: Graduated with honors.