Krisanthini Ravindran
Address: 1947, 73 street
City: Edmonton
State: Alberta
Country: Canada
objective
To obtain a position as a customer service representative where I can use my bilingual skills and customer service expertise to the benefit of the organization.
Work Experience
Call centre agent (11/30/2007 – 02/29/2008)
-Handling inbound and outbound calls -Transfering customer calls to appropriate staff. -Identifying and resolving customer issues using the computer system. -Following-up on customer inquiries
Last Employer: Convergys
Contact Person: Beverly McDonald
Responsibilities: -Handling inbound and outbound calls -Transfering customer calls to appropriate staff. -Identifying and resolving customer issues using the computer system. -Following-up on customer inquiries
Accomplishments: -Acquired the skill to handle customer complaints and criticisms in a professional manner -Improved my communication skills
Cashier (03/01/2008 – 04/30/2009)
Last Employer: Harveys
Contact Person: Irene Estelong/7804385995
Responsibilities: -Handling cash, debit and credit transactions
Lab technician (08/11/2010 – 09/30/2010)
Last Employer: Pioneer Research
Contact Person: Dan Stanton
Responsibilities: -Data collection and entry -Sorting out root samples
Education
Establishment: University of Alberta
Degree: Bachelor of Science
Education Period: 09/08/2008 - 12/31/2010
Speciality: Psychology major
Average Grade: B
Details: Currently completing my third year of Psychology major and business minor degree.
Establishment: Seychelles Polytechnic
Education Period: 01/01/2010 - 11/22/2006
Speciality: High School Diploma
Average Grade: A+
Details: Graduated with Honors.
Skills
-Strong communication skills -Bilingual (French and English) -Ability to work in a team -Superior customer service skills
Computer Skills: Working knowledge of Internet, Microsoft Word, Excel and Powerpoint.
Foreign Language Skills: -Fluent in both English and French.
Additional Information
Honors: Awarded a Scholastic Excellence Scholarship by the University of Alberta in 2007.
Interests
-Dance choreography
-Performing dance shows for cultural events
-Singing and playing the piano