lhenie alcantara
------------------------------------------------------------------------------------------------(H) +639052003189, (C) +639323110055,
Objective
A position of responsibility in a challenging company commensurate to my qualifications and skills in attaining the company's goals and for more career advancement.
Work Experience
events team / administrative asst. & customer service (03/26/2009 – Present)
customer service related
Last Employer: Rudy Project Phils. Inc.
Responsibilities: AA-Provide administrative support to a department and/or Manager. Duties include general clerical, receptionist and project based work. Project a professional company image through in-person and phone interaction. Answer telephones and transfer to appropriate staff member. Meet and greet clients and visitors. Create and modify documents using Microsoft Office. Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing. Maintain hard copy and electronic filing system. CS-CS: Deal directly with customers either by telephone, electronically or face to face. Respond promptly to customer inquiries. Handle and resolve customer complaints. Obtain and evaluate all relevant information to handle inquiries and complaints. Perform customer verifications. Manage customers' accounts. Keep records of customer interactions and transactions record details of inquiries, comments and complaints record details of actions taken. Manage administration, communicate and coordinate with internal departments. Follow up on customer interactions ET-Participate in marketing events such as seminars, trade shows, and telemarketing events.Present and sell company products and services to current and potential clients.Develop and maintain sales materials and current product knowledge.Establish and maintain current client and potential client relationships.Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals
Public Relations Asst. (12/06/2007 – 03/12/2009)
Customer service related Government related Airport services related
Last Employer: LandBank of the Phils. Services Corp.
Responsibilities: Meet
Education
Establishment: New Era University
Degree: AB Foreign Service (International Studies)
Education Period: 06/11/2001 - 03/30/2007
Speciality: Presidents list
Skills
Computer/Technical Literacy (Microsoft Office Applications etc.) Communications Skills (listening, verbal, written) Customer Service Expertise Basic Cashiering skills Flexibility/Adaptability/Managing Multiple Priorities Attention to Detail Interpersonal Skills Multicultural Sensitivity/Awareness Planning/Organizing Teamwork Loyalty Positive Attitude/Motivation/Energy/Passion Honesty/Integrity/Morality Willingness to Learn Self-Confidence Professionalism Dedication/Hard-Working/Work Ethic/Tenacity
Computer Skills: MS Office Applications: MS PowerPoint MS Word MS Excel MS Outlook etc.
Foreign Language Skills: English, Ilocano
Additional Information
Honors: President’s List - 1st-2nd Sem 2005-2006 Dean’s List - 2nd Sem 2004-2005 New Era University PD 451 Scholarship Grant
Conferences or Courses: Embassy of Japan (13 September, 2006) Embassy of France (19 September 2006) Embassy of South Africa (05 October 2006) “Diplomatic Practices and Procedures” 1st Floor Function Rm. Bayview Park Hotel, 111 Roxas Blvd. Cor. UN Ave. Manila, Philippines (17 October 2005/ 1600-1800 H) “Seminar on Security Awareness” held by Manila Int’l Airport Authority (Jan.‘08)
Professional Membership: Junior Diplomats’ Club JDC officer SY 2006-2006/ 2006-2007 Networking: Online Community Sites
Interests
Water Sports, Music instruments, Photography, Behavioral Books, Movies, net surfing,