Melody Justice
Address: 1290 Pine Grove Road
City: Austinville
State: VA
Zip: 24312
Country: United States
objective
Seeking part-time employment as a Licensed Practical Nurse.
Work Experience
Inbound Supervisor (07/25/2013 – 04/12/2014)
other
Last Employer: The Results Companies
Contact Person: Matthew Horton / 276-236-1099
Responsibilities: Manage, assist, coach and counsel staff on the call floor at a Call Center doing business on behalf of major company. Responsible for driving the performance of a team of staff, as well as contributing to the performance of the call center as a whole.
Associate Mentor/ Sales Agent (07/19/2010 – 07/25/2013)
other
Last Employer: Results Galax
Contact Person: Jennifer Shaw / 276-236-1099
Responsibilities: Take incoming calls. Monitor calls and coach agents. Provide support to other agents
Accomplishments: Promoted to Supervisor on 07/25/13
Charge Nurse (07/18/2008 – 05/11/2010)
related
Last Employer: Trinity Mission of Hillsville, LLC
Contact Person: Heather Sawyers 276-728-2486
Responsibilities: Delegated tasks to certified nursing assistants. Developed and implemented nursing care plans. Documented patient care and effectiveness. Assisted patients with healing and recovery after surgery. Ensured HIPAA compliance. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care. Assisted residents with bathing, dressing, feeding, lifting and transferring. Collected blood, tissue and other laboratory specimens and prepared them for lab testing. Assisted patients with daily functions. Monitored fluid intake and output levels. Tested glucose and administered injections. Maintained patient charts and confidential files
Desk Clerk (04/01/2001 – 07/21/2008)
other
Last Employer: Red Carpet Inn
Contact Person: Jimmy Hsu 276-728-9118
Responsibilities: Overseen all desk clerks and housekeeping staff. Trained all new employees. Placed all supply orders and did a weekly inventory of supplies. In charge of maintenance. Posted charges for rooms, food, or telephone calls, to ledgers manually or by using computers. Verified customers' credit and established how the customer would pay for the accommodation. Recommended dining and entertainment options for guests in the Hillsville and Galax area. Greeted and registered guests and issued keys. Processed All reservations.
Outbound Supervisor (04/13/2014 – Present)
other
Last Employer: The Results Companies
Contact Person: Matthew Horton / 276-236-1099
Responsibilities: Manage, assist, coach and counsel staff on the call floor at a Call Center doing business on behalf of major company. Responsible for driving the performance of a team of staff, as well as contributing to the performance of the call center as a whole.
Education
Establishment: Wytheville Community College
Degree: Certificate
Education Period: 08/25/1998 - 05/30/2008
Speciality: Practical Nursing
Average Grade: 3.5
Skills
Distribute correspondence or mail, evaluate importance of incoming telephone calls, make presentations, retrieve files or charts, take messages, type letters or correspondence, schedule meetings or appointments, conduct or attend staff meetings, develop or maintain databases, examine files or documents to obtain information, obtain information from individuals, obtain information from clients, customers, or patients, observe patient condition, lift or transport ill or injured patients, maintain dental or medical records, draw blood, administer enemas or irrigations to patients, inventory medical supplies or instruments, collect specimens from patients, record medical history or data, collect clinical data, assist in examining or treating dental or medical patients, care for mentally ill patients, use nursing practices or procedures, follow patient care procedures, apply appropriate physical restraint and use hazardous materials information, use behavior modification techniques, work with persons with mental disabilities or illnesses, use knowledge of metric system
Computer Skills: 45 WPM, Microsoft Word & Excel
Additional Information
Certifications or Licensures: Licensed Practical Nurse Multi-State Privilege (compact design) license number: 0002078444 Initial license: 07/02/2008 Expire Date: 09/30/2015 Current Health Care Provider CPR certification.
Interests
I am very interested in animals. I love to read. I like most types of music.