michael ortiz
Address: 2427 e la jolla dr
City: Tempe
State: A.Z.
Zip: 85282
Country: United States
objective
A position that requires superior customer service skills, so that it will benefit off of my experience in the field. An environment where every worker is dedicated to 100 % customer satisfaction.
Work Experience
Host/Server (09/22/2008 – 12/10/2009)
Started off hosting, then quickly moved up to serving where the quick pace hard working routines were easily obtained.
Last Employer: I-Hop
Contact Person: John
Responsibilities: take orders, refill drinks, memorize specials, keep work station spotless, and overall making sure the customer comes in feels at home and leaves with a smile of satisfaction
Accomplishments: promotion, and employee of the month 3 months in a row
Roadside Assistance (10/29/2007 – 09/09/2008)
Customer Service, Emergency help, Emergency Dispatch
Last Employer: Cross Country
Contact Person: Laura
Responsibilities: Took inbound calls from customers stuck on the road in emergencies and dispatched them roadside assistance. Tracked the customer using land markers, street names etc. Then immediately called locksmith, tow truck, 911 etc.
Accomplishments: promoted to the toyota
Sales Rep (07/28/2006 – 10/05/2007)
Customer Service, retail, sales
Last Employer: Dillards
Contact Person: Mark
Responsibilities: Stock Clothes, Assist Customers with items, up sell, Cashier
Accomplishments: highest sales in my department 2 months straight
Education
Establishment: Santa Rita High School
Degree: High School Diploma
Education Period: 08/12/2002 - 05/04/2006
Average Grade: 3.0
Details: Made The Honor Role, Was in an advance placement class. Also a College prep class called Apex
Skills
Over 3 years Customer Service, Excellent Salesman, Quick pace worker
Computer Skills: 34 wpm, very computer oriented, know just about everything about a computer
Interests
Song writer, Poet, Painter, Love Any Kind of Arts. I involve myself with the communtiy, Do a lot of volunteering for kid programs and fundraisers for the homeless.