Nicole M. Beaulieu
Address: 96 Falvey Street
City: Bangor
State: ME
Zip: 4401
Country: United States
objective
ObJective : To Obtain steady employment in the Customer service Industry.
Work Experience
Customer Service Representative12/2000-11/2010, (12/05/2000 – 11/09/2010)
Polished, professional customer service rep offering: Ten years of experience providing customer support in busy call center environments for a major Communications Company. Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, and locate resources for problem resolution and design best-option solutions. § Worked in the following departments: § MSN Technical Support, & Quality Assurance, Dell Customer Care,§ Dell Outbound Sales, Siemens Tech Support, Stone wall Kitchen, and Synapse Inc.
Last Employer: Microdyne Outsourcing Inc, Orono, ME
Contact Person: 207-866-6017
Responsibilities: Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, and locate resources for problem resolution and design best-option solutions.
Accomplishments: § Managed a high-volume workload within a deadline-driven environment. § Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.§ Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.§ Received Rep of the Month award in May 2010 & Milestone award for fourth quarter 2010.
Education
Establishment: New England School of Communications, Bangor, ME ▪
Degree: Associates Degree
Education Period: 09/06/1993 - 12/15/1995
Speciality: Communications
Average Grade: 3.2
Skills
§ Greet transfer and hold calls§ Build rapport, listen, clarify and manage conversational flow§ Manage upset customers, conflicts and challenging situations§ Deliver outstanding service, exceed expectations and build long-term loyalty § Work in teams and in a self-directed environment
Computer Skills: Operating Systems: Windows XP Software / Applications: Microsoft Office XP,MS Word,MS Access, MS Excel, Internet Explorer, Outlook, Outlook Express, PowerPoint,