Renol Alili
------------------------------------------------------------------------------------------------(C) (519) 902-4349,
Objective
To find employment within the Ministry of Government Services as a Customer Care Representative. With my experience in customer service, professionalism and leadership skills, together we will achieve greater goals.
Work Experience
Environmental Services (03/03/2003 – Present)
Last Employer: Regional Mental Health Care
Contact Person: Margaret Teves
Responsibilities: WHIMIS Certified Safe handling certificate Dusting, mopping, stripping, buffing and waxing all floors Ordering and stocking all restroom supplies Cleaning and disinfecting all client traffic areas
Customer Service Representative (10/04/2004 – 12/15/2006)
Last Employer: Royal Bank of Canada
Contact Person: Jennifer Aren
Responsibilities: Assisted clients with all banking needs and any inquires or concerns Resolving account problems Opened deposit accounts for clients, withdrawals, money orders, drafts Collecting and processing payments Issuing funds Currency exchange Kept detailed records of customer transaction Assisted customers with completing loan applications Obtained records from credit agency
Food Service Aid (09/09/1996 – 02/28/2003)
Last Employer: London Psychiatric Hospital
Contact Person: Trina Smith
Responsibilities: Prepared and delivered all meals for patients Maintained all food service equipment: plates, silverware & machinery Prepared products for shipping and receiving
Education
Establishment: The Investment Institute of Canada London ON
Education Period: 01/06/2003 - 08/20/2003
Speciality: IFIC Diploma
Details: Mutual Funds
Establishment: Canadian Securities Institute London ON
Education Period: 10/13/2003 - 07/21/2004
Speciality: Diploma
Details: Stocks, bonds and investments
Establishment: Fanshawe College London ON
Education Period: 09/02/1996 - 04/17/1998
Details: Business Finance
Skills
Customer service experience High level of professionalism and quality service Consistently provide professional responsive customer service and care Providing guidance and support to customers that experience difficulty Written communicational Skills Planning and organization skills Fraud prevention training Well aware of the confidentiality and privacy of clients
Computer Skills: Microsoft Word, Excel, Power Point and Internet
Foreign Language Skills: Fluent in English and Albanian
Additional Information
Punctual Work well with others or independently Leadership skills and able to take direction Professionalism Flexibility/Adaptability Patience, understanding
Certifications or Licensures: Anti-Money Laundering and Terrorist Activity Certificate
Interests
I enjoy learning about and exploring different cultures. I like to spend time reading novels, watching movies and outdoor sports.