Shirley Brown

Administrative Ast/Technical Support/Dispatch (08/29/2005 – 04/06/2007)

Dispatch, Technical Support, Administrative duties, Closing out open job tickets, returning defective equipment, research work for the company.

Last Employer: Primehome Entertainment

Contact Person: Jeff Camp 615-262-9100

Responsibilities: First started in dispatch where I would assign job assignments to drivers, routing them in their areas. Accepting completed job information. Moved up to Technical Support by answering inbound calls from customers and assisting them with trouble calls. Also assigned to certain administrative duties.

Accomplishments: None

Color Yeartech Operator/Inspector (12/03/2001 – 11/01/2004)

Computer skills and previous QA or Inspector skills.

Last Employer: Josten's Publishings

Contact Person: Human Resources

Responsibilities: Checked schools computer disk to ensure that guidelines were followed when producing their yearbooks. Sent proofs back to school for their approval. Once the proofs were receiving back, we then prepared the pages for press. Also worked in inspection to ensure that pages were correct before going to press.

Accomplishments: Leadership award

Dispatcher (10/14/1996 – 05/01/1998)

Dispatched work to the next available driver. Closed out the work order once driver was complete with the run.

Last Employer: Professional Transportation/Anser Phone Answering Service

Responsibilities: Paged or called next driver on the list when a work order was available. Assigned job to driver. Once driver was complete with the work order, then work order was closed out on the computer. Would need to assist the customer with any questions or complaints.

Accomplishments: Promoted to fill in shift supervisor and trainer.

Freelance Writer (04/05/2010 – Present)

Worked as an Independent Contractor with several different companies. Wrote articles with SEO keywords.

Last Employer: Textbrokers.com, WordGigs, Content Authority

Contact Person: N/A

Responsibilities: To complete SEO based articles by due date. Followed Clients instructions on how articles needed to be written. Checked Spelling, Grammar, and Plagiarism.

Accomplishments: Several articles were accepted and published by Content Authority.

virtual Medical Records Retriever (03/10/2008 – 02/26/2010)

Noting accounts, Customer Service

Last Employer: Parameds.com

Contact Person: Lisa Grey/lisa.grey@parameds.com

Responsibilities: Contact doctor's offices to obtain medical records of client for insurance purpose. Fax necessary documents, confirm patient records, follow up on status with medical records, and note account daily.

Establishment: Phoenix University

Degree: Accounting

Education Period: 09/04/2006 - 02/02/2007

Average Grade: 3.4

Details: Deans List. Was enrolled in the Accounting Degree program when accident occurred during second semester forcing me to drop out at the time.

Establishment: Ivy Tech State College/Evansville, IN

Degree: Child Developement

Education Period: 09/08/1997 - 06/05/1998

Speciality: Child Developement Associate Degree

Average Grade: 3.5

Details: Attended classes to obtain degree in Child Development for promotion on current job.

Establishment: Northeast High School/Clarksville, TN

Degree: HS Diploma

Education Period: 08/13/1984 - 06/03/1988

Average Grade: 2.8

Details: Data Processing, Sociology, Theater, Speech, Library Club