Tiffany Holland
Address: 1218 Winston Ave
City: Baltimore
State: MD
Zip: 21239
Country: United States
objective
To obtain a position that will enable me to use my strong cutomer service skills
Work Experience
Customer Service Representative (01/18/2010 – Present)
Assist Customers via phone with billing inquiries. Check company database for transactions voids. Send confirmation to customers via email about call details.
Last Employer: E4E Business Solutions
Contact Person: Lauren Mead 410-568-2314
Responsibilities: Assist Customers via phone with billing inquiries. Check company database for transactions voids. Send confirmation to customers via email about call details.
AP Account Executive II (03/19/2007 – 12/11/2009)
Last Employer: Comcast
Contact Person: Darlene Coates 410-931-4600
Responsibilities: Assist customers with inquiries over the phone. Provide accurate information to customers about our products and services. Efficiently submit orders of installation and service calls for customers. Build rapport with customers. Provide Customers with excellent and positive customer service. Inform customers of delinquent balances. Process credit card and check payments via phone for customers.
Sales Associate (11/21/2005 – 03/09/2007)
Last Employer: GBap Inc
Contact Person: Jenifer flynn 410-337-4995
Responsibilities: Assist customers with purchases. Welcome customers into a comfortable shopping experience. Provide customers with accurate information on our products. Maintain a clean and comfortable shopping space for customers. Display excellent customer service skills.
Sales Associate (10/04/2004 – 11/04/2005)
Last Employer: Hechts
Contact Person: 410-337-3600
Responsibilities: Open and close registers efficiently. Handle large amounts of money. Assist customers with all inquiries about our products. Positively interact with customers over the phone and face to face. Maintain a neat and comfortable shopping area for customers. Provide customers with an excellent shopping experience.
Education
Establishment: Western Senior High School
Degree: Maryland State Diploma
Education Period: 09/06/1999 - 06/29/2003
Average Grade: 3.8
Details: Maintained an GPA of 3.8 all 4 years of high school. Maintained my spot on the Honor Roll throughout high school. Maintained a spot in the National Junior Honor society.
Skills
I have very good soft skills. I know how to take control of situations. I am a very professional worker.
Computer Skills: Microsoft Word Microsoft Outlook Excel and Powerpoint