vera langaster
------------------------------------------------------------------------------------------------Objective
Seeking position that is direcly related to the level of customer service and collectiion experience gained from working in a Law office, and wiithin the collection department for a large corporation.
Work Experience
Office Assistant/Debt Collector (09/07/1999 – 05/13/2001)
Previous office experience dealing with the direct public in an office environment. Providing secretarial support to the Attorney to prepare for upcoming court dates.
Last Employer: Cooper, Spong & Davis
Contact Person: Christine Avant
Responsibilities: General office duties to include, creating, and mailing demand letters for delinquent customers. Faxing information to customers and clients, filing confidential information . Answering incoming call inquiries from customers responding to the demand letters. Taking cash payments from customers . Making daily cash deposits to the bank. Creating court summons to include: Summons to Interrogatories, Warrant in Debts, Garnishments, and Levies. All collection efforts performed within the state guidelines for collecting debts for numerous companies and organizations. Light skip tracing. General use of fax and copy machine and machines used to create the court summons.
Senior Collector/Account Manager (07/21/2003 – Present)
Gained a wealth of knowlege of providing accurate customer service in delicate situations where customers may not be able to repay the debt. Learned an understanding of the laws governing protection the rights of the cosumer and collecting on debts ethically and responsibly
Last Employer: Bank of America
Responsibilities: Call center environment: Taking/reciveing inbound/outbound calls. Establishing methods to help repay the debt for existing custoers via short term(6 months, 12 mos) or long term options(5 years). Reviewing applications for harship programs after financial assessment, Setting up Refunds for accounts,mailing out letters per customer requests regarding payment arrrangments, Faxing pertinent information to meet specific deadlines. Utilizing specific tools to collect on accounts ranging from 5 days to 150 days past due. All efforts used to collect the debt are in line with the Fair Debt and Collection Act.
Accomplishments: Top Performer April 2010 Top Performer:Voice of the Customer June 2010 World Class Service Award June 2010 Consistent results for Exellent Call Quality Recived random letters of recognitiion from Customers based off the service they recieved.
Education
Establishment: Tidewater Community College
Degree: A.S.
Education Period: 08/21/1997 - 05/15/2000
Speciality: Business Administraton
Establishment: Old Dominion University
Degree: B.A
Education Period: 08/21/2000 - 05/09/2003
Speciality: Theater and Dance/Minor: Communication
Skills
Excellent oral and written communication skills. Able to maintain compose in difficult situations. Confident in communicating to the general public and public speaking. Skilled at team-building, and establishing interpersonal relationships to provide and healthy work environment
Computer Skills: Ability to type 45 words a minute. Familiar and proficient in Windows Xp and Vista. Word, Excel PowerPoint, and Publisher.
Foreign Language Skills: very limited Spanish
Additional Information
Active volunteer work.
Interests
Avid book reader, Potluck coordinator, praise dancing, sleeping, baking from scratch, acting and traveling. Recently participated in baking at the Ronald McDonald House. Good listener and mediator.