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Emily Xiao Ying  Huang

 

Address: Flat 12/13 Payne Street

City: Caulfield North

State: Victoria

Zip: 3161

Country: Australia

 
Phone: 0405947613
Cell: 0405947613
 
an-mi-ly@hotmail.com
 

objective

I am seeking a position requiring business management skills in a banking or office environment. The position should require a variety of tasks, including office management, word processing, and spreadsheet and database program use.

 

Work Experience

Customer Service Officer (11/05/2007 – 04/16/2010)

I worked as a Customer Service Officer for nearly 2 and half years, and I really enjoyed working for HSBC. I made many friends and the work was always interesting. Although the work could be challenging at times, the teamwork and training we received enabled us to acheive excellent results.

Last Employer: Hong Kong and Shanghai Banking Corporation

Contact Person: Sarah Chen 0086 75782506666

Responsibilities: Customer enquiries concerning general banking procedures, including opening Premium Accounts, ATM solutions, online banking, telegraphic transfers and remittance, and customer complaints. Lost and stolen card enquiries.

Accomplishments: I am very proud of the service I gave to HSBC during this time. I consistently attained the highest score for performance in the Customer Service Department at our branch.

Education

Establishment: Guangdong Administration college

Degree: Bachelor of Business

Education Period: 09/01/2004 - 06/15/2007

Speciality: International Trade

Average Grade: 90%

Skills

16 weeks HSBC Banking and Customer Service Course. -Banking Policy -Banking Procedures -Customer Communication Skills -Banking Administration

Computer Skills: Microsoft Word, Excell, Access, and Photoshop

Foreign Language Skills: Fluent in English, Mandarin Chinese and Cantonese Chinese.

Interests

My interests include traditional dancing and yoga. I would like to study yoga training in my free time. I love to travel, and I have travelled quite a lot around China, Vietnam, and South Eastern Australia.