yolonda neal
------------------------------------------------------------------------------------------------(C) 813-447-6404,
Objective
Looking for a challenging position as a customer service representative in a reputable company with a view to use my wide experience for the benefit of the organization.
Work Experience
Customer Service (12/07/2007 – 01/05/2011)
Received inbound calls, answered inquiries on life insurance policies, processed claims, performed upselling techniques to retain business, processed loans and payments
Last Employer: New York Life Insurance
Contact Person: Michele Robin/ 813-458-1936
Responsibilities: Answered inquiries on accounts, processed payments, conserved accounts
Accomplishments: Obtained license in life insurance and annuity
Customer Service (01/05/2006 – 01/05/2007)
Received inbound calls, answered inquiries on accounts, processed payments
Last Employer: HSBC
Contact Person: HR/ 1800-622-7759
Responsibilities: Answered inbound calls, processed payments
Customer Service (02/01/2005 – 04/01/2005)
Received inbound calls on customers orders, explained product and service provided, followed-up on backorders and researched lost merchandise from vendors
Last Employer: Home Depot
Contact Person: Adecco temporary agency
Responsibilities: Received calls on products ordered, researched lost items and backorders
Customer Service (05/07/2007 – 07/01/2005)
Received inbound calls on vehicles with recalls. Updated information and provided information for service
Last Employer: GM Motors
Contact Person: Adecco temporary agency
Responsibilities: Received inbound calls, made outbound calls to get vehicles serviced, input data
Customer Service/Retention (07/01/2002 – 01/07/2005)
Received inbound calls on customer credit card accounts, answered inquiries,processed payments, retained customers with upselling.
Last Employer: Chase Manhattan Bank
Contact Person: HR 813-881-8000
Responsibilities: Answered account inquiries, researched credit card issues, followed up with payment issues, processed payments
Accomplishments: Awards in quality customer service and sales
Education
Establishment: Tampa Bay Technical HS
Degree: Diploma
Education Period: 08/06/1990 - 05/13/1994
Speciality: Academy of Health
Average Grade: 3.9
Establishment: Bethune Cookman University
Degree: Not yet received
Education Period: 08/22/1994 - 12/16/1996
Average Grade: 3.0
Skills
Team oriented, great communication skills,Problem solving ,ability to self manage and work ethic skills
Computer Skills: Proficient in Windows Vista
Additional Information
Certifications or Licensures: Life insurance and annuity