Alexandra Falk
Address: 59 Calle Vista Del Sol
City: San Clemente
State: CA
Zip: 92673
Country: United States
objective
A self-motivated customer service professional with twenty years experience seeking a growth-oriented customer service position. I am a customer service professional skilled in evaluation, control and monitoring customer issue resolution performance. Possess additional skills in data analysis, communication, quality assurance and procurement. Seeking a growth-oriented position in a customer service capacity.
Work Experience
Owner (08/01/2003 – 04/01/2010)
Last Employer: Creative interiors
Contact Person: 949-981-1590
Responsibilities: As the owner of my own interior designer firm, I communicated with clients to assess what they wanted and needed in a space, and then presented my ideas for meeting those goals in a compelling way. My responsibilities also included coordinating with architects, electricians, plumbers and others to complete the job in a timely and cost-effective manner. In addition, I did all the accounting and adminstration involved in running a business.
Sales Representative (04/01/1995 – 03/01/1998)
Last Employer: San Jose Mercury News
Responsibilities: Managed and optimized print and online campaigns with multiple accounts while ensuring the best customer service and relationship management. Developed and maintain strong relationships with clients. Acted as an internal expert for the San Jose Mercury News ad sales team on ad operations, trafficking, performance, and proactive optimization.
Accomplishments: Was able to increase my territory by 35% in revenue growth within the first year
Assistant Manager (11/01/1992 – 10/01/1995)
Learned how to run a million-dollar business, maximize profits and motivate a team of professionals.
Last Employer: Enterprise
Responsibilities: Learned how to operate a business from the inside out – fulfilled the needs of the customers, developed marketing plans and strategies to our business clients, and developed and trained sales professionals.
Accomplishments: Our branch was up 15% in revenue from the year prior.
Education
Establishment: San Jose State University
Degree: B.A. Advertising
Education Period: 08/24/1987 - 06/02/1992
Speciality: Minor in Marketing
Average Grade: 3.2 GPA
Skills
Computer Skills: Proficient with MS Word, Excel and Powerpoint